Team Administrator

Job summary

The post holder will be required to provide a confidential secretarial and administrative service to the Early Intervention Team (EIT). The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner whilst also managing the Care Plan Approach (CPA) forward planner to ensure all CPA appointments are booked within the agreed timeframe.

The post holder will also be responsible for the requisitioning of stationery, maintenance of meeting rooms and non-stock requisitioning.

The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.

The post holder is responsible for the provision of a booking appointment service Outpatients using a computerised Patient Administration System (PARIS), electronic scanning equipment and all administrative roles for this service. This will involve formal liaison with Service users and clinicians to ensure that patients are seen within appropriate timeframes.

The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.

Please note - This role is not eligible for sponsorship under current immigration rules.

Main duties of the job

• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone call, email or letter.
• Greeting service users, carers and other visitors when required.
• Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan.
• Direct making of appointments according to booking and waiting time policies.
• Identification of service users whom their appointment may fall outside the target timeframe.
• Management of the clinic capacity available and flagging this up should it fall short of what is needed.
• Provide a general appointment booking service for service users as required.
• Typing of all business correspondence
• Ordering and management of the team stationery, assuring stock levels remain appropriate.
• Identification of any other issues that may pose a risk the service users, carer or delivery of service.
• The taking and typing of minutes for all team meetings and ad hoc meetings on request.
• Provide a comprehensive administrative service to the MDT including the management of meetings, appointment management and a range of other administrative duties.
• Preparation and minuting of meetings on a weekly basis.
• Devise and maintain filing systems appropriate to the service and compliant with information governance guidance.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Salford Early Intervention

Wesley Street

Swinton

M27 6AD

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Salford Early Intervention

Wesley Street

Swinton

M27 6AD

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

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