Digital Systems Support and Training Officer

Job description

Job responsibilities

Corporate Responsibility

To ensure that the Trusts training programmes are aligned with the objectives and strategic direction of both clinical and corporate services.

Represent the IM&T directorate when required and always in a professional manner.

Support in the development and implement relevant training policies across the Trust.

Deputise for colleagues within the Team as required, on issues at corporate, local and regional levels.

Systems Administration and Maintenance

Maintenance of all system business processes, data structures, codes and security requirements.

Identify, document and report system faults using the system suppliers on-line portal/reporting system.

Develop, document and maintain the version control of document templates and structured assessment forms.

Develop, document and maintain routine operational and clinical reports held in the systems.

Support the full documentation of the system configuration and deployment and ensure that this documentation is regularly updated.

Participation in fault management and maintenance of systems including development of supporting documentation

Participation in improving and maintaining data quality within GMMH systems including checking, validating and correcting data errors where appropriate.

Identify, support and assist in the delivery of the operational benefits of the systems.

Identify and document the ongoing functionality and usability requirements for operable systems, including developments and enhancements to the system.

Participate in the thorough testing of any software upgrades prior to release on to the live environment. Investigate and resolve any issue highlighted by the testing working closely with system supplier and other IM&T colleagues.

Liaise with the system users and user groups regarding fault management and new feature suggestions.

Assist with the development of policies and procedures relating to the use of the systems.

Make recommendations for changes to the system (coding or configuration changes) and help to define the requirements in detail.

Projects

Work closely with the identified project leads and other key stakeholders to design training plans.

Assist in the development of project plans and associated documentation.

Ensure related project documentation is kept up to date.

Attend project team and workstream meetings and provide timely feedback as required.

Act as Systems lead on small projects, providing systems/training advice and expertise.

Provide highlight and exceptions reports within projects where necessary.

Line Management

Provide line management to the Assistant Systems Officer on a day-to-day basis, including the planning and organising of staff rotas and duties.

Other line management duties will include performance monitoring, supervision, appraisals, recruitment along with the management of sickness absence.

Deputise for the Senior Systems Officers as required, on issues at corporate, local levels.

To participate in the IM&T on-call rota, providing out of hours support.

Analytical and Judgement Skills

To be responsible for fault analysis and investigating corrective action as required

Other Responsibilities

The requirements of the post may also include periodic out-of-hours work in order to train or support staff that do not work normal office hours.

To provide guidance and support for Assistant System Officers.

To be responsible for physical resources and safe use of equipment.

To be responsible for the authorisation of timesheets for the Assistant Systems Officers

Personal and People Development

Remain up to date with trends in mental health that may have an impact on systems training.

Keep abreast of developments in the Information Management and Technology field, particularly within healthcare settings.

Participate in an annual review and any identified learning activities.

To engage in regular supervision and the annual review process

See attached detailed job description and person specification:

Staff benefits:

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Experience

Essential

• Systems Training Experience
• Experience of Undertaking System Administrator Tasks
• Operational/Administrative experience of digital information systems
• Experience of producing guidance
• Experience of providing a support service
• Experience of fault analysis and corrective actions
• Ability to act on own initiative

Desirable

• Experience of creating materials using Captivate or similar
• Experience of working within a clinical service

Knowledge

Essential

• Awareness and understanding of national digital related initiatives
• Knowledge of IG and DPP
• Ability to analyse and act on training evaluation feedback

Desirable

• Knowledge of Mental Health Services
• Understanding of NHS Data Standards and Definitions

Skills and Abilities

Essential

• An adaptable and flexible approach to work
• Excellent organisational skills and ability to work to deadlines
• Ability to use appropriate initiative, prioritise workload and manage competing demands
• Excellent oral, written communication and presentation skills
• Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.

Desirable

• Supervision of junior staff

Education/Qualifications

Essential

• Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
• Evidence of continuing professional development

Desirable

• Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Prestwich Hospital Site initially leading to possible Remote Working

Bury New Road

Prestwich, Manchester

M25 3BL

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)