Job summary
The post holder will be interactive with the General Public, Service users, Nursing, Medical staff andother Trust Administrative and Clerical Staff. The Receptionist will be responsible for providing clinicadministration and reception support to patients attending Outpatient Clinics; this will include greetingpatients into clinic areas and recording the patient's attendance.
The post holder will ensure all reception processes are carried out in a timely and accurate manner toensure an efficient reception and quality service to all users.
Main duties of the job
This post will assist in the maintenance of a safe and therapeutic environment for staff, visitors andservice users, working within all relevant policies, standards and with particular reference to thoserelating to information governance, safety, security and service user confidentiality.
The post holder, when required, will support aspects of admin workload for the Memory Assessment Service, Open Doors and Inpatient services.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please find attached the person specification and Job description for more details on this role.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
Job description
Job responsibilities
Please find attached the person specification and Job description for more details on this role.
The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
Person Specification
Education/ Qualifications
Essential
- Maths and English GCSE level 3 or above / equivalent
Experience
Essential
- Time management.
- Prioritisation of tasks.
- Excellent telephone manner and communication skills.
- Punctual and Reliable
- Ability to manage in a high pressured environment.
- Experience with service users/ patients
- Working in a confidential environment
- Use of office equipment
Knowledge
Essential
- Patient confidentiality
- The Data protection act
Desirable
Person Specification
Education/ Qualifications
Essential
- Maths and English GCSE level 3 or above / equivalent
Experience
Essential
- Time management.
- Prioritisation of tasks.
- Excellent telephone manner and communication skills.
- Punctual and Reliable
- Ability to manage in a high pressured environment.
- Experience with service users/ patients
- Working in a confidential environment
- Use of office equipment
Knowledge
Essential
- Patient confidentiality
- The Data protection act
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
