Job summary
To provide a welcoming service to those visiting our Service - service users, other health professionals and visitors. To maintain a welcoming and tidy reception/waiting area. To provide administrative support in relation to reception duties and other tasks associated with the role.
Main duties of the job
Meet and greet of all visitors to our Service.
Reception/waiting area to be kept tidy and information supplied up-to-date.
Assist with associated administrative tasks as required.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Main responsibilities are to provide a welcoming service to those visiting our Service and to keep the reception/waiting area up-to-date, clean and a welcoming environment.
Printing, emails to others, franking of post as required on a daily basis.
Assist with stationery orders as and when required.
Assist with associated tasks to the role whilst maintaining an up-to-date reception area.
Assist with calls from service users and others when appropriate to do so.
Job description
Job responsibilities
Main responsibilities are to provide a welcoming service to those visiting our Service and to keep the reception/waiting area up-to-date, clean and a welcoming environment.
Printing, emails to others, franking of post as required on a daily basis.
Assist with stationery orders as and when required.
Assist with associated tasks to the role whilst maintaining an up-to-date reception area.
Assist with calls from service users and others when appropriate to do so.
Person Specification
Education/Qualifications
Essential
- Office experience or equal demonstrative experience
- Educated to GCSE level in English and Maths
Desirable
- Relevant level 2 qualification, such as NVQ or apprenticeship
Experience
Essential
- Use of VDU
- Working in a Confidential Environment
Desirable
- Use of office equipment
- contact with patients/service users
- Knowledge IAPT/Talking Therapies
Knowledge
Essential
- GPDR 2018 Act/Data Protection
- Patient Confidentiality
Desirable
- Use of EPR systems
- Knowledge of NHS practices and procedures
Skills and Abilities
Essential
- Effective time management skills
- ability to prioritise tasks
- excellent telephone manner
- outstanding communication skills
- appropriate keyboard skills
- ability to navigate systems, e.g. word, excel, powerpoint
- ability to respond to rapidly changing priorities, and working efficiently under pressure
- enthusiasm with a positive disposition
- Able to cope with pressure and change
Other requirements
Essential
- Travel across the footprint of the Trust to attend meetings/events relevant to the role
- use of VDUS for a long period of time
- flexibility in hours to meet the needs of the service
Person Specification
Education/Qualifications
Essential
- Office experience or equal demonstrative experience
- Educated to GCSE level in English and Maths
Desirable
- Relevant level 2 qualification, such as NVQ or apprenticeship
Experience
Essential
- Use of VDU
- Working in a Confidential Environment
Desirable
- Use of office equipment
- contact with patients/service users
- Knowledge IAPT/Talking Therapies
Knowledge
Essential
- GPDR 2018 Act/Data Protection
- Patient Confidentiality
Desirable
- Use of EPR systems
- Knowledge of NHS practices and procedures
Skills and Abilities
Essential
- Effective time management skills
- ability to prioritise tasks
- excellent telephone manner
- outstanding communication skills
- appropriate keyboard skills
- ability to navigate systems, e.g. word, excel, powerpoint
- ability to respond to rapidly changing priorities, and working efficiently under pressure
- enthusiasm with a positive disposition
- Able to cope with pressure and change
Other requirements
Essential
- Travel across the footprint of the Trust to attend meetings/events relevant to the role
- use of VDUS for a long period of time
- flexibility in hours to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
