Job summary
The post-holder will be responsible for a very busy, and enthusiastic admin team, ensuring deadlines are met appropriately. The post-holder will be responsible for over-seeing the administrative services for the Urgent Care and Inpatient Admin hub for Wigan.
The post holder will work closely with the Senior Administration Manager on waiting list management, ensuring appropriate admin provision is effective in supporting the service needs and delivery against performance targets. The post holder will also review and implement recording systems in relation to performance targets and data quality for their area of responsibility.
Main duties of the job
- Responsibility for the line management of the Admin & Clerical staff to include recruitment, retention, supervision, support and appraisal.
- Responsible for the training, development and competencies ensuring personal development plans are updated on a regular basis in accordance with Trust Policy.
- To be responsible for monitoring non attendance in line with the Trust Attendance Management policy including recording of sickness and holidays and the production of absence reports as required.
- To arrange, monitor (and participate) mandatory training for all A&C Staff.
- In conjunction with the Admin and Performance Manager, work closely with colleagues across the directorate to ensure a standardised approach is taken in relation to performance and Data Quality matters.
- To liaise with the Senior Administration Manager and Operational Managers on a regular basis to maintain awareness of service changes and initiatives and to respond to these changing administrative demands on clinicians and services.
- To deputise for the Administration Coordinator as and when required.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached Job description and Person Specification for details.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
Please see attached Job description and Person Specification for details.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Desirable
Desirable
- oKnowledge and understanding of the IAPT pathway
Essential
Essential
- oUse of PC oWorking in a confidential environment oContact with patients/service users oUse of Excel
- oThe Data Protection Act oPatient Confidentiality oDate quality and Performance targets
- oProblem solve oHave the ability to prioritise and plan conflicting and complex work demands oAbility to work to deadlines oAbility to communicate effectively with staff, outside agencies and the public, including dealing with distress/anger or where there may be barriers to understanding, both in person and on the telephone
Desirable
- oIT related qualification
- oLine management experience oExperience of waiting list management oUnderstanding waiting list targets oImplementing change oExperience of using ordering systems, including finance oExperience of using Health Roster oData analysis
Person Specification
Desirable
Desirable
- oKnowledge and understanding of the IAPT pathway
Essential
Essential
- oUse of PC oWorking in a confidential environment oContact with patients/service users oUse of Excel
- oThe Data Protection Act oPatient Confidentiality oDate quality and Performance targets
- oProblem solve oHave the ability to prioritise and plan conflicting and complex work demands oAbility to work to deadlines oAbility to communicate effectively with staff, outside agencies and the public, including dealing with distress/anger or where there may be barriers to understanding, both in person and on the telephone
Desirable
- oIT related qualification
- oLine management experience oExperience of waiting list management oUnderstanding waiting list targets oImplementing change oExperience of using ordering systems, including finance oExperience of using Health Roster oData analysis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
