Job summary
An exciting opportunity has arisen within the Wigan Admin Teams for a Weekend Receptionist based at Atherleigh Park Hospital. The working hours will be 09:00-17:00 Saturday and Sunday.
The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.
The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.
To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential
To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other sites reception areas.
Main duties of the job
- Provide admin support to the clinical team
- Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
- Monitor your own performance against agreed objectives as identified in the appraisal
- Ensuring general tidiness of the reception
- Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties.
- Recording messages accurately in the daily diary for all team members
- Dealing efficiently, precisely, and courteously with telephone
- Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude This will include receiving referrals and arranging appointments, updating this on the Paris system.
- Responsibility for directly receiving service users, checking all patients' demographic details are complete and updated on the Paris system to support with quality improvement performance across the
Full details of role and responsibility can be found in the attached job description and person specification
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
-
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
-
- Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Person Specification
Education/Qualifications
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Familiar with all office equipment
- Experience of working in healthcare setting
Skills and Abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands.
- oAn excellent telephone Manner
- oOutstanding communication Skills
- oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
- oA caring and sensitive attitude when communicating with staff and patients. oAbility to be numerate and provide statistical data accurately
Desirable
- oPatient administration background oKnowledge of the EPR system
Person Specification
Education/Qualifications
Essential
- RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math's.
Desirable
- Other relevant IT qualifications
Experience
Essential
- Have experience of working in a busy office environment.
- Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable
- Have experience of working with members of the public. Including patients/service users
- Familiar with all office equipment
- Experience of working in healthcare setting
Skills and Abilities
Essential
- oEffective time management skills oThe ability to prioritise and plan conflicting and complex work demands.
- oAn excellent telephone Manner
- oOutstanding communication Skills
- oAdvanced keyboard Skills oThe ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
- oA caring and sensitive attitude when communicating with staff and patients. oAbility to be numerate and provide statistical data accurately
Desirable
- oPatient administration background oKnowledge of the EPR system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
