Job summary
Admin Assistant x 3 to be based within each of the Trafford Hubs.
The post holder will be required to provide a confidential secretarial and administrative service to the Living Well Team. The post holder is also responsible for managing referrals that come into the team, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.
The post holder will also be responsible for the requisitioning of stationery, maintenance of meeting rooms and non-stock requisitioning.
The post holder will ensure an efficient administrative service for the team including minute taking, and other general administrative duties.
Main duties of the job
The Team Administrator will have an overview of the patient pathway with responsibility for ensuring referrals, reviews and appointments are processed and conducted within the required timeframes.
The post holder is responsible for the provision of a booking appointment service for outpatient clinics using the electronic patient record system. This will involve formal liaison with service users and clinicians to ensure that patients are seen within appropriate timeframes.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
To directly negotiate appointment slots with clinicians in order that these can take place within stated target times and standards according to the NHS Plan.
- Typing of all clinical correspondence, including audio typing using transcribing system.
- Coordinating and directing service user contacts via telephone call, email, or letter.
- Direct making of appointments according to booking and waiting time policies.
- To deliver the SCP (Shared Care Pathway) process in line with local policies & procedures.
- Providing a general appointment booking service for service users as required.
- Typing of all business correspondence.
- Ordering and management of team stationery, assuring stock levels remain appropriate.
- Identification of any other issues that may pose a risk to service users, carer, or delivery of service.
- Preparing, attending, and typing of minutes for all team meetings and ad hoc meetings on request.
- Providing a comprehensive administrative service, including the management of meetings, appointment management and a range of other administrative duties
can we add this in all adverts in the last box in TRAC instead of whatever the manager puts in:
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Job description
Job responsibilities
To directly negotiate appointment slots with clinicians in order that these can take place within stated target times and standards according to the NHS Plan.
- Typing of all clinical correspondence, including audio typing using transcribing system.
- Coordinating and directing service user contacts via telephone call, email, or letter.
- Direct making of appointments according to booking and waiting time policies.
- To deliver the SCP (Shared Care Pathway) process in line with local policies & procedures.
- Providing a general appointment booking service for service users as required.
- Typing of all business correspondence.
- Ordering and management of team stationery, assuring stock levels remain appropriate.
- Identification of any other issues that may pose a risk to service users, carer, or delivery of service.
- Preparing, attending, and typing of minutes for all team meetings and ad hoc meetings on request.
- Providing a comprehensive administrative service, including the management of meetings, appointment management and a range of other administrative duties
can we add this in all adverts in the last box in TRAC instead of whatever the manager puts in:
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Person Specification
Education/Quaifications
Essential
- Recognised competency based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
Experience
Essential
- Working in a confidential environment
Desirable
- Medical Terminology
- Contact with patients/service users
Knowledge
Essential
- Knowledge of the Data Protection Act
- Patient Confidentiality
Desirable
Skills & Abilities
Essential
- Effective time management skills
- Audio typing/transcribing skills
- Ability to navigate IT systems, incl. Excel, Word and PowerPoint
Desirable
- Patient Administration background
- Knowledge of the PARIS system
Person Specification
Education/Quaifications
Essential
- Recognised competency based level 3 qualification in a relevant subject (e.g. NVQ, B-TEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
Experience
Essential
- Working in a confidential environment
Desirable
- Medical Terminology
- Contact with patients/service users
Knowledge
Essential
- Knowledge of the Data Protection Act
- Patient Confidentiality
Desirable
Skills & Abilities
Essential
- Effective time management skills
- Audio typing/transcribing skills
- Ability to navigate IT systems, incl. Excel, Word and PowerPoint
Desirable
- Patient Administration background
- Knowledge of the PARIS system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
