Job summary
To assist with the Subject Access Team in the delivery of a high quality service by:
- Providing a high standard of processing requests for information
- Ensuring that legislation is adhered to at all times
- Ensuring that requests for information are processed within the legal timeframe
Main duties of the job
Providing a professional end to end service for the processing of information requests.
- Recording all requests on an electronic system
- Retrieving all records to satisfy the request
- Redaction of records within the legislation guidelines
- Liaising with senior clinical staff for authorisation to release records
- Communicating with requesters to ensure they are informed of updates
- Quality checking information being released to requesters
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
- To be responsible for the processing of subject access/access to health record requests, ensuring that confidentiality is maintained at all times.
- To be responsible for managing the timescales for subject access requests, ensuring they are completed within the allocated time and avoid breaches.
- To be responsible for maintaining records of subject access/access to health record requests.
- To be a contact for enquiries relating to subject access.
- To fully participate in the supervision and appraisal process.
- Maintaining the Team Share point site, uploading documents and updating information when requested.
- To escalate any issues or potential issues to Line Manager
- To work collaboratively with key colleagues across the Trust
- To communicate sensitive information
- To communicate with clients with regards to subject access requests
- To coordinate complex extraction of data and information from a number of different systems.
- Quality audits of SAR responses sent.
- To ensure all analytical data is presented appropriately when required.
- To assist in the preparation of reports and the monitoring of action plans for subject access
- To access all EPR systems and track paper patient records as per Trust policy.
- To adhere to the Code of Conduct for Administrative staff.
- To act as a central point of contact for the Trust for Subject Access
- To maintain staff records ensuring recording in this regard is up to date and entered timely.
Job description
Job responsibilities
- To be responsible for the processing of subject access/access to health record requests, ensuring that confidentiality is maintained at all times.
- To be responsible for managing the timescales for subject access requests, ensuring they are completed within the allocated time and avoid breaches.
- To be responsible for maintaining records of subject access/access to health record requests.
- To be a contact for enquiries relating to subject access.
- To fully participate in the supervision and appraisal process.
- Maintaining the Team Share point site, uploading documents and updating information when requested.
- To escalate any issues or potential issues to Line Manager
- To work collaboratively with key colleagues across the Trust
- To communicate sensitive information
- To communicate with clients with regards to subject access requests
- To coordinate complex extraction of data and information from a number of different systems.
- Quality audits of SAR responses sent.
- To ensure all analytical data is presented appropriately when required.
- To assist in the preparation of reports and the monitoring of action plans for subject access
- To access all EPR systems and track paper patient records as per Trust policy.
- To adhere to the Code of Conduct for Administrative staff.
- To act as a central point of contact for the Trust for Subject Access
- To maintain staff records ensuring recording in this regard is up to date and entered timely.
Person Specification
Education/Qualifications
Essential
- English Language/English Literature GCSE Grade A-C or equivalent
- NVQ Level 3 or equivalent experience
Desirable
Experience
Essential
- Extensive experience of office administration in a busy environment.
- Experience of processing requests for information
- Experience of drafting procedures, processes for others to follow.
- Experience of producing communications materials including maintaining intranet/internet sites
- Experience of carrying out audits
- Good working knowledge of relevant national guidance and legislation, including redaction
- Experience of working to deadlines
Desirable
- Experience of working for the NHS or a mental health Trust
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise tasks
- Excellent verbal and written skills (with the ability to train and deliver presentations)
- Excellent IT skills, including Microsoft Word, Excel, Outlook and Powerpoint
- Attention to detail and ability to deal with large amounts of data
Desirable
- Training content design
- Audit skills
Person Specification
Education/Qualifications
Essential
- English Language/English Literature GCSE Grade A-C or equivalent
- NVQ Level 3 or equivalent experience
Desirable
Experience
Essential
- Extensive experience of office administration in a busy environment.
- Experience of processing requests for information
- Experience of drafting procedures, processes for others to follow.
- Experience of producing communications materials including maintaining intranet/internet sites
- Experience of carrying out audits
- Good working knowledge of relevant national guidance and legislation, including redaction
- Experience of working to deadlines
Desirable
- Experience of working for the NHS or a mental health Trust
Skills and Abilities
Essential
- Effective time management skills
- The ability to prioritise tasks
- Excellent verbal and written skills (with the ability to train and deliver presentations)
- Excellent IT skills, including Microsoft Word, Excel, Outlook and Powerpoint
- Attention to detail and ability to deal with large amounts of data
Desirable
- Training content design
- Audit skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
