Job summary
The Operational Manager in North Manchester offers managerial and clinical leadership within the Unit. This role also offered offers line management and support to our Ward Managers, OT manager and senior practitioners. The post holder will be an essential part of the multidisciplinary team and is responsible for ensuring care is delivered safely and to the high standards expected withing GMMH.
Within the next 12 months Operational Managers within Park House will be an integral part of the team working towards the transition to North View, our new inpatient facility. This means that the exciting opportunity of shaping both the physical and psychological environment of a new hospital for both our patients and staff will also be a significant part of this role for the foreseeable future.
Main duties of the job
The Inpatient operational manager/matron will be responsible for the operational and financial management of identified defined service areas, which may include wards, teams and work streams within the Manchester Care Group. They will be visible and accessible to staff and service users acting as a role model and champion for recovery and change. The Inpatient Operational Manager will ensure that care of the highest standard is delivered and maintained within their identified areas. This will be achieved through the setting and monitoring of key performance standards and ensure the development of the workforce.
Our Operational managers are also expected to work closely and collaboratively alongside clinical partners within the service and externally.
The post holder will ensure all interventions and care are delivered and maintained with the needs of patients/service users being central to service provision and development.
The post holder will deputise for the Service Manager and cover in their absence, reporting through to the Head of Operations when required.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in the city of Manchester, Salford, Trafford, Bolton and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
To provide effective operational management for identified wards/teams and work streams within the service, promoting a positive and therapeutic culture at all times.
The post holder will display high level communication and relationship skills, being able to negotiate with senior and junior team members and motivate, reassure and lead teams in a positive way and manner and at all times.
Provide line management for Ward/Team Managers and others as appropriate.
Ensure that human resources are efficiently deployed within identified areas and to be responsible for recruitment for these areas.
Responsible for overseeing the budgets for relevant departments and ensure appropriate controls are in place and expenditure is within agreed limits, in order to achieve budgetary balance and reporting regularly to the Services Manager.
In conjunction with the relevant HR staff, develop strategies to ensure the services achieves a workforce capable of delivering quality recovery focused services and that the workforce is competent, confident and safe in the delivery of patient/service user treatment options in order to maximise recovery outcomes. In conjunction with the Inpatient Services Manager review and monitor relevant establishments.
Ensure that appropriate mechanisms are in place within wards, teams and work streams to monitor performance against service, network and Trust objectives and directly influence positive change whenever this is required.
Responsible for ensuring that all staff within identified wards and teams receive a PDR which identifies training and development needs.
Ensure that management and clinical/professional supervision is implemented and delivered.
Responsible for managing complex, sensitive professional/clinical competency and capability issues and for the implementation of any resultant actions for the individual or service.
Work in partnership with others to develop local strategies that support the service to meet any national agenda specific goals.
Act as an ambassador for the Network and Trust in the local and national health economy as appropriate, displaying key communication skills such as listening, influencing, motivating and assuring others.
Contribute to the development of Network business plans and the delivery of key performance targets.
To contribute to policy and procedure development within the service/network, taking responsibility for the implementation of all policies and procedures within the service and reporting and highlighting any gaps in practice.
Recognise and value diversity in the workforce, by promoting anti-discriminatory behaviour and delivering an equitable culture, positively challenging any gaps in the service.
Undertake the case manager role in identified areas (wards, teams and work streams) in complaints and investigations in accordance with Trust policy and local guidelines.
Deputise for the Acute Services Manager. in their absence.
Participate in senior manager on call systems as appropriate to the service. Undertake any other relevant duties as identified by the Acute Services Manager.
Attend the relevant Network meetings, contributing positively and effectively to the meeting.
Job description
Job responsibilities
To provide effective operational management for identified wards/teams and work streams within the service, promoting a positive and therapeutic culture at all times.
The post holder will display high level communication and relationship skills, being able to negotiate with senior and junior team members and motivate, reassure and lead teams in a positive way and manner and at all times.
Provide line management for Ward/Team Managers and others as appropriate.
Ensure that human resources are efficiently deployed within identified areas and to be responsible for recruitment for these areas.
Responsible for overseeing the budgets for relevant departments and ensure appropriate controls are in place and expenditure is within agreed limits, in order to achieve budgetary balance and reporting regularly to the Services Manager.
In conjunction with the relevant HR staff, develop strategies to ensure the services achieves a workforce capable of delivering quality recovery focused services and that the workforce is competent, confident and safe in the delivery of patient/service user treatment options in order to maximise recovery outcomes. In conjunction with the Inpatient Services Manager review and monitor relevant establishments.
Ensure that appropriate mechanisms are in place within wards, teams and work streams to monitor performance against service, network and Trust objectives and directly influence positive change whenever this is required.
Responsible for ensuring that all staff within identified wards and teams receive a PDR which identifies training and development needs.
Ensure that management and clinical/professional supervision is implemented and delivered.
Responsible for managing complex, sensitive professional/clinical competency and capability issues and for the implementation of any resultant actions for the individual or service.
Work in partnership with others to develop local strategies that support the service to meet any national agenda specific goals.
Act as an ambassador for the Network and Trust in the local and national health economy as appropriate, displaying key communication skills such as listening, influencing, motivating and assuring others.
Contribute to the development of Network business plans and the delivery of key performance targets.
To contribute to policy and procedure development within the service/network, taking responsibility for the implementation of all policies and procedures within the service and reporting and highlighting any gaps in practice.
Recognise and value diversity in the workforce, by promoting anti-discriminatory behaviour and delivering an equitable culture, positively challenging any gaps in the service.
Undertake the case manager role in identified areas (wards, teams and work streams) in complaints and investigations in accordance with Trust policy and local guidelines.
Deputise for the Acute Services Manager. in their absence.
Participate in senior manager on call systems as appropriate to the service. Undertake any other relevant duties as identified by the Acute Services Manager.
Attend the relevant Network meetings, contributing positively and effectively to the meeting.
Person Specification
Qualifications
Essential
- Registered RMN
- Evidence of formal learning within management role
Experience
Essential
Desirable
- experience of supporting patient flow systems
Skills/Knowledge
Essential
- Significant experience of managing inpatient services
Desirable
- Clear understanding of the use of quality improvement in service delivery
Person Specification
Qualifications
Essential
- Registered RMN
- Evidence of formal learning within management role
Experience
Essential
Desirable
- experience of supporting patient flow systems
Skills/Knowledge
Essential
- Significant experience of managing inpatient services
Desirable
- Clear understanding of the use of quality improvement in service delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
