Job summary
To provide an efficient and effective administrative service with the Community Mental Health Team to carry out all administrative tasks in relation to the CMHT role, answering telephone calls to patients,relatives and various clinical staff and professionals to provide and efficient mental health service whilst carrying out a variety of administrative tasks as directed by The Community Admin Manager.
Main duties of the job
Provide admin support to the clinical team in relation to care plans andclinical correspondence.
o Dealing with all incoming and outgoing mail, processing, distributingand responding within limitso Ensure that sufficient stocks of stationery are available to meet theneeds of the team without resorting to stockpilingo Co-ordinate and facilitate the dissemination of information to and fromthe team.o Dealing efficiently, precisely and courteously with telephone callerso Producing minutes from daily zoning meetings, MDT or any other teammeeting as required
o Maintaining filing systems that are appropriate to the needs of theservice.o Maintain client records for data inputting onto health and social servicescomputer systems.o Maintain records of referrals and discharges for statistical purposes andenter onto Paris computerised system accurately and timely.o Scan on all appropriate documentation to update patient records.o Recording messages accurately in the daily diary for all team memberso Typing of correspondence, reports etc, amending the format andgrammar as necessary within the PARIS computerised systemo Develop an understanding of the patient record system (PARIS) andhave responsibility for maintaining data quality.o Maintain the Manchester City Council system Liquid Logic to ensurestatutory performance measures are maintained and records are kept up to date
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Job description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Person Specification
Knowledge
Essential
- Knowledge and understanding of the Data Protection Act
- Knowledge and understanding of the Client Confidentiality
Desirable
- Knowledge and understanding of the Mental Health issues and challenges
Experience
Essential
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
- Effective time management skills and have the ability to prioritise and plan conflicting and complex work demands
Desirable
- Familiar with all office equipment
- Have experience of working with members of the general public. Including patients/service users
- Using EPR systems
Education and Qualifications
Essential
- Good level of education Maths and English, minimum grade c or grade 4 equivalent
Desirable
- Other relevant IT qualifications or relative experience in Microsoft packages
Skills and Abilities
Essential
- An excellent telephone Manner/Outstanding communication Skills
- Advanced keyboard Skills/The ability to navigate IT systems, inc Excel, Word and PowerPoint
- Show to have good team player skills as well a working on own initiative
Desirable
- Be helpful and approachable
- A caring and sensitive attitude when communicating with staff and patients
Other Requirements
Essential
- There is a frequent requirement to travel mainly within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Person Specification
Knowledge
Essential
- Knowledge and understanding of the Data Protection Act
- Knowledge and understanding of the Client Confidentiality
Desirable
- Knowledge and understanding of the Mental Health issues and challenges
Experience
Essential
- Have experience of working in an office environment that ensure confidentiality is maintain at all times
- Effective time management skills and have the ability to prioritise and plan conflicting and complex work demands
Desirable
- Familiar with all office equipment
- Have experience of working with members of the general public. Including patients/service users
- Using EPR systems
Education and Qualifications
Essential
- Good level of education Maths and English, minimum grade c or grade 4 equivalent
Desirable
- Other relevant IT qualifications or relative experience in Microsoft packages
Skills and Abilities
Essential
- An excellent telephone Manner/Outstanding communication Skills
- Advanced keyboard Skills/The ability to navigate IT systems, inc Excel, Word and PowerPoint
- Show to have good team player skills as well a working on own initiative
Desirable
- Be helpful and approachable
- A caring and sensitive attitude when communicating with staff and patients
Other Requirements
Essential
- There is a frequent requirement to travel mainly within the Manchester area in order to fulfil the role and an occasional requirement to travel across the wide footprint of the Trust to attend meetings and events relevant to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
