Job summary
An exciting role within the Forward Thinking Birmingham Referral Management Centre, the Clinical Support Worker [CSW] will play a key role in triaging children and young people's biopsychosocial needs and ensuring they get to the correct service as quickly and accurately as possible.
The post holder will demonstrate an attitude which respects and values service users and their carers in line with the Culture of Compassionate Care. The post holder will embrace the core values of the organization which include being ambitious, brave, compassionate and valuing diversity.
Please note- former applicants need not apply
Main duties of the job
As the first point of contact for incoming calls and referrals, the Clinical Support Worker will be responsible for assessing service user needs and for triaging referrals to the right service as quickly as possible according to urgency/priority and appropriate clinical service. They will escalate enquiries to a qualified clinician when necessary and ensure the Referral Management Centre operates a no wrong door approach.
The post holder will be working as part of a dynamic multidisciplinary team, with regular access to supervision and training, to ensure that processes in place fully support an efficient, timely, service user-oriented experience, and liaise closely with a range of individuals including service users/families/clinical teams and referrers within Forward Thinking Birmingham and external partners. This is an opportunity to gain experience working with children and young people and their families and carers with a wide range of mental health and neurodevelopmental presentations.
This post would be ideal for a psychology graduate looking to start their career journey towards clinical psychology.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Qualifications
Essential
- NVQ L3 or related equivalent
- Other relevant skills/qualifications, e.g. counselling skills course, bilingual skills, BSL, research design and analysis
Desirable
- Working towards NVQ L4
- Training in mental health, LD, ASD etc
- Psychology graduate
Knowledge
Essential
- High level of communication skills both written and verbal
- Ability to give and receive sensitive or contentious information and to act empathetically, tactfully, persuasively and confidentially
- Knowledge/awareness of psychological/therapeutic interventions, e.g. cognitive/behavioural/systemic
Desirable
- Experience of working in a supportive role with people in an interpersonal environment
- Experience of working with young people who have experienced difficulties with their mental health
- Experience of working in NHS
- Highly computer literate
- Knowledge/awareness of local communities within West Midlands
Skills
Essential
- Ability to interact with people with mental health difficulties
- Excellent interpersonal skills
- Able to convey complex information in a calm, structured and clear way
- Able to manage distress of others and self in communication in a constructive way
- Able to work effectively within a team
- Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
- Organised, resourceful and shows initiative, able to work independently
- Ability to work in a multicultural environment
Desirable
- Able to demonstrate flexibility of thinking and adaptability in working in a high stress, emotive and rapidly changing system
- Ability to accept and use supervision appropriately and effectively
Person Specification
Qualifications
Essential
- NVQ L3 or related equivalent
- Other relevant skills/qualifications, e.g. counselling skills course, bilingual skills, BSL, research design and analysis
Desirable
- Working towards NVQ L4
- Training in mental health, LD, ASD etc
- Psychology graduate
Knowledge
Essential
- High level of communication skills both written and verbal
- Ability to give and receive sensitive or contentious information and to act empathetically, tactfully, persuasively and confidentially
- Knowledge/awareness of psychological/therapeutic interventions, e.g. cognitive/behavioural/systemic
Desirable
- Experience of working in a supportive role with people in an interpersonal environment
- Experience of working with young people who have experienced difficulties with their mental health
- Experience of working in NHS
- Highly computer literate
- Knowledge/awareness of local communities within West Midlands
Skills
Essential
- Ability to interact with people with mental health difficulties
- Excellent interpersonal skills
- Able to convey complex information in a calm, structured and clear way
- Able to manage distress of others and self in communication in a constructive way
- Able to work effectively within a team
- Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
- Organised, resourceful and shows initiative, able to work independently
- Ability to work in a multicultural environment
Desirable
- Able to demonstrate flexibility of thinking and adaptability in working in a high stress, emotive and rapidly changing system
- Ability to accept and use supervision appropriately and effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
