Band 4 Medical Secretary - Female Acute

Job summary

Join Birmingham and Solihull Mental Health NHS Foundation Trust as a Medical Secretary / Administrator, supporting our clinical teams with high-quality administrative and secretarial work.

What you'll do:

• Provide efficient admin and secretarial support, including typing and digital dictation
• Manage diaries, organise meetings, and take accurate minutes
• Handle sensitive information professionally and maintain accurate records using NHS systems

What you'll bring:

• GCSE/Level 2 English & Maths and NVQ Level 3 (or equivalent) in Administration
• Strong Microsoft Office skills and experience in admin roles
• Excellent communication, organisation, and attention to detail
• Ability to prioritise a busy workload and work with compassion and confidentiality

Desirable: NHS experience, RiO knowledge, AMSPAR qualification.

Main duties of the job

• Provide high-quality secretarial support, including fast and accurate typing, digital dictation, and audio transcription.

• Manage diaries, schedule appointments, organise meetings, and produce clear, accurate minutes.

• Maintain and update patient information using NHS systems such as RiO, ensuring data accuracy and compliance with Information Governance.

• Handle enquiries and sensitive information with professionalism, compassion, and confidentiality.

• Prioritise a busy workload, using initiative, tact, and diplomacy to support day-to-day operations.

• Contribute to a supportive team environment by providing cover for colleagues and assisting with onboarding new or temporary staff.

• Help improve administrative systems and working practices where needed.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.