Band 5 Operational Support Manager

Job summary

A unique opportunity has arisen for an Operational Support Managerto help lead community services within our Mental Health Division. The post will work within our community mental health services based in our three integrated Hubs across the city.

The successful candidate will play a leading role in operationally supporting the Early Intervention Psychosis Clinical Group as well as a range of system change projects. You will also be supporting the operational management of a defined portfolio of services within services, supporting operational performance and quality outcome measures of these services by working alongside clinical leads.

You will offer high quality and visible leadership and form effective working relationships internally alongside colleagues and professional leads, to establish collaborative relationships with external stakeholders.The successful candidate will have a clear role in maintaining operational standards, improving outcomes and prioritising experience for service users, families and carers. In turn you will work within a supportive environment which promotes personal and professional development and receive regular support, supervision, and appraisal.

Do you thrive in a busy, fast paced environment? If so, come join us!

Main duties of the job

• Support the Operational Manager and Service Manager in the day-to-day operational management of the Early Intervention in Psychosis service.

• Line manage the EI administrative team, ensuring effective coordination of administrative processes.

• Monitor service activity, waiting lists and performance data to support delivery of local and national targets.

• Act as a key point of contact for operational issues, resolving day-to-day service and administrative challenges.

• Support audits, quality improvement work and operational projects within the service.

• Work closely with clinicians, administrators and operational colleagues to ensure smooth and efficient service delivery.

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.