Band 3 Team Administrator - Op Courage Treatment Pathway

Job summary

We are looking for an enthusiastic and highly motivated team administrator to join Op Courage Treatment Pathway (formerly the Veterans Complex Treatment Service). We are a very friendly team, committed to supporting the needs of veterans and their families. The service offers assessment and treatment to veterans presenting with military attributable complex mental health issues.

The post holder will support the team in the development, management and delivery of intervention across the West Midlands region from an administrative point of view, providing a rare and exciting opportunity to meaningfully contribute to the development of the service. The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload. Successful applicants will also have the opportunity to continue to develop their skills whilst working in this enigmatic and specialist service.

What's next?

If you share our passion for people and the dedication to excel, we would love to hear from you.

We are happy to answer any questions that you may have. Please contact Emma McGarry, team manager for Op Courage Treatment Pathway on 0121 301 2280 or email hemma.mcgarry5@nhs.net for more information.

Main duties of the job

Word processing of all forms of correspondence, reports and summaries that are required by the team.

Undertake diary management for Op Courage Treatment Pathway clinicians and/or managers, as required.

Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.

Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.

Audio transcription of letters/ reports.

Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.

Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.

Liaison with Op Courage partners to ensure continuity of care for clients

Undertake training of new staff as directed by Line Manager and/or other managers. Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.