Job summary
An exciting opportunity has arisen for an enthusiastic and motivated individual to join Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) as an Assistant Service Manager (ASM) within our community mental health services.
The post holder will play a key role in supporting the operational management of services, contributing to the delivery of safe, high-quality and effective care while supporting performance, quality, workforce and financial objectives. The role involves day-to-day oversight of community hubs, supporting service delivery in line with Trust standards, and contributing to waiting list management, performance and operational efficiency.
This post offers a strong development opportunity, working closely with senior operational managers to build experience across a wide range of operational and leadership responsibilities within a large mental health trust.
Main duties of the job
As an Assistant Service Manager, you will be working as part of the wider operational management team, supporting Clinical Team Managers, Therapy Leads and Medical Leads to deliver on Trust priorities and performance standards. The role includes monitoring activity and waiting lists, supporting delivery against key performance indicators and contributing to workforce planning and recruitment activity.
You will support service improvement and transformation initiatives, work closely with teams including HR, Finance, Informatics and contribute to governance processes such as risk management, incident reporting and PALS/complaints management. Effective communication, collaborative working, and a commitment to equality, diversity and inclusion are essential to the success of this role.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Qualifications
Essential
- Degree-level education or equivalent NHS management experience
Desirable
- Evidence of further management or leadership training
Experience
Essential
- Experience working in an NHS operational or junior management role
- Experience of waiting list management, performance monitoring and risk management
- Experience working collaboratively within a multidisciplinary team
Desirable
- Experience contributing to service improvement, projects or business case developments
Knowledge
Essential
- Ability to interpret performance, activity and waiting list data
Desirable
- Knowledge of NHS policy relevant to community mental health services
- Understanding of access targets, booking processes and Choice
Skills
Essential
- Strong analytical, communication and IT skills, with the ability to prioritise workload, work under pressure and meet deadlines
Management & Leadership
Essential
- Experience supporting or managing staff using HR processes
- Ability to work effectively with and influence staff at all levels
Person Specification
Qualifications
Essential
- Degree-level education or equivalent NHS management experience
Desirable
- Evidence of further management or leadership training
Experience
Essential
- Experience working in an NHS operational or junior management role
- Experience of waiting list management, performance monitoring and risk management
- Experience working collaboratively within a multidisciplinary team
Desirable
- Experience contributing to service improvement, projects or business case developments
Knowledge
Essential
- Ability to interpret performance, activity and waiting list data
Desirable
- Knowledge of NHS policy relevant to community mental health services
- Understanding of access targets, booking processes and Choice
Skills
Essential
- Strong analytical, communication and IT skills, with the ability to prioritise workload, work under pressure and meet deadlines
Management & Leadership
Essential
- Experience supporting or managing staff using HR processes
- Ability to work effectively with and influence staff at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
