Job summary
An exciting opportunity has arisen for a fix term full-time referral Team Administrator within in our Solar Team based at Bishop Wilson Clinic, Chelmsley Wood to work Monday -Friday 09:00 - 17:00
The SOLAR service is a Mental Health Service to support our Children and Young People within Solihull area and support them to transition on from the service if needed.
As a team administrator you will be required to support and monitor our referral/administration process, including clinic management. You will have to demonstrate a high standard of communication skills both verbal and written with a professional attitude, along with having good attention to details on data inputting.
It is essential that applicants can work on their own initiative, demonstrate effective organisational skills, along with able to priorities their own workload and can process enquiries in a confidential and efficient manner.
Main duties of the job
To provide a comprehensive range of administrative support to enable efficient referral co-ordination to the SOLAR service, along with various administration support for our Looked After Children's Team to ensure quality standards and targets are always met to deliver excellent patient care. To support with covering our reception, along with supporting and operating within the Team's systems and act as part of a wider administration team for the SOLAR service.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
The post holder will be responsible to provide an efficient referral co-ordination and comprehensive range of administration support to the whole SOLAR service including our Looked After Childrens Team and other various teams. To maintain and operate the referral process for the service and ensure all timeframes/deadlines are always met. To monitor the Initial Assessment waiting list and activity, to raise any issues related to the referral process with the Referral Lead/Support Service Manager when needed. To provide and receive both confidential and sensitive information via written, electronic or telephone, ensuring all information is captured accurately in the patient care record system. To work and act on own initiative or seek advice from the management team when required due to dealing with potentially complex situations. To support with formatting of letters, booking appointments and co-ordinating/minuting meetings when required. To provide reception cover when needed, along with cross covering and offer support to other members of the admin team in the event of any absences.
Ad-hoc any other admin tasks as directed by the Support Service Manager
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
The post holder will be responsible to provide an efficient referral co-ordination and comprehensive range of administration support to the whole SOLAR service including our Looked After Childrens Team and other various teams. To maintain and operate the referral process for the service and ensure all timeframes/deadlines are always met. To monitor the Initial Assessment waiting list and activity, to raise any issues related to the referral process with the Referral Lead/Support Service Manager when needed. To provide and receive both confidential and sensitive information via written, electronic or telephone, ensuring all information is captured accurately in the patient care record system. To work and act on own initiative or seek advice from the management team when required due to dealing with potentially complex situations. To support with formatting of letters, booking appointments and co-ordinating/minuting meetings when required. To provide reception cover when needed, along with cross covering and offer support to other members of the admin team in the event of any absences.
Ad-hoc any other admin tasks as directed by the Support Service Manager
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Administration
Essential
- GCSE Grade C/level 5 or equivalent
- Experience dealing with a range of disciplines
- Proficient in all Microsoft Office applications
- Accurate and attension to detail when data entry
- Able to communicate clearly and efficiently
Desirable
- Previous experience of working within healthcare setting
- Working knowledge of RiO
- to be able to del with sensitive information
- Able to learn quickly
Person Specification
Administration
Essential
- GCSE Grade C/level 5 or equivalent
- Experience dealing with a range of disciplines
- Proficient in all Microsoft Office applications
- Accurate and attension to detail when data entry
- Able to communicate clearly and efficiently
Desirable
- Previous experience of working within healthcare setting
- Working knowledge of RiO
- to be able to del with sensitive information
- Able to learn quickly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
