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Birmingham and Solihull Mental Health NHS Foundation Trust

Receptionist / Team Administrator

The closing date is 02 October 2025

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Job summary

To provide comprehensive front of house cover to busy community mental health team. To be part of the administrative team for the community mental health clinicians.

Main duties of the job

To be first point of contact for the team, including answering calls into the hub, meeting and greeting visitors, directing staff, liaising with clinical team members and administrative staff on a daily basis.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

436-7251912-A

Job locations

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS


Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

Skills

Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure
Person Specification

Qualifications

Essential

  • Educated to GCSE or equivalent: includes English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
  • Professional telephone manner
  • Commitment to personal development

Desirable

  • NVQ Level 2 in Business and Administration, or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting
  • OCR Level II typing/word processing, or equivalent
  • Receptionist duties

Skills

Essential

  • Planning and organisational skills
  • Manage own workload, re-prioritise as necessary to adapt to changing demands
  • Ability to meet agreed deadlines; attention to detail and accuracy is maintained
  • Demonstrates enthusiasm and interest in the position

Desirable

  • Ability to work effectively under own initiative; whilst understanding the importance of appropriate lines of communication within Team and Line Management structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin team Leader

Cheryl Peace

cherylpeace@nhs.net

07909686648

Details

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

436-7251912-A

Job locations

FTB Finch Road

First Floor Finch Road Lozells

Lozells, Birmingham

B19 1HS


Supporting documents

Privacy notice

Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)