Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3 Senior Administrator - FTB

The closing date is 28 August 2025

Job summary

Previous Applicants need not apply.

To provide a comprehensive administrative service to support the effective running to FTB Core Team.

It includes the general management of the administration systems, coordinating and delegating work, ensuring priority work targets are met and supporting the admin functions for the effective running of the service.

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative duties, which include but not limited to; inbox management, booking of patient appointments, attendance at designated meetings recording accurate notes. Completion of audio transcription of clinical letters, reports and other correspondence as required by the clinical team.

To act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP's, Social Workers, Service Users, Carers and any other appropriate external agencies. You will also help cover colleagues within the service who are on annual leave.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7364086

Job locations

1st Floor Washwood heath Health and Wellbeing Centre

Clodeshall Rd, Saltley

Birmingham

B8 3SN


Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

Knowledge and Experence

Essential

  • Computer literacy
  • Attention to detail
  • Working knowledge of medical terminology

Desirable

  • Senior Administration experience
  • Audio typing experience
  • Waiting list experience
  • working with people who suffer with Mental Health or other related problems

Qualifications

Essential

  • Good general level of education - 5 GCSE's including English and Maths

Desirable

  • Business/Administration NVQ Level 3 or equivalent experience

Professional / Managerial / Specialist Knowledge

Essential

  • Accuracy
  • Able to work as part of team
  • Able to work to deadlines
  • Ability to work without direct supervision

Desirable

  • Enjoys busy working environment

Personal Skills / Abilities and Attributes

Essential

  • Good English and Numeracy
  • Time management
  • Ability to work under pressure
  • Flexible - Able to adopt a flexible approach when required by the needs of the service

Desirable

  • Experience of Community / Inpatient setting
  • Departmental Terminology
Person Specification

Knowledge and Experence

Essential

  • Computer literacy
  • Attention to detail
  • Working knowledge of medical terminology

Desirable

  • Senior Administration experience
  • Audio typing experience
  • Waiting list experience
  • working with people who suffer with Mental Health or other related problems

Qualifications

Essential

  • Good general level of education - 5 GCSE's including English and Maths

Desirable

  • Business/Administration NVQ Level 3 or equivalent experience

Professional / Managerial / Specialist Knowledge

Essential

  • Accuracy
  • Able to work as part of team
  • Able to work to deadlines
  • Ability to work without direct supervision

Desirable

  • Enjoys busy working environment

Personal Skills / Abilities and Attributes

Essential

  • Good English and Numeracy
  • Time management
  • Ability to work under pressure
  • Flexible - Able to adopt a flexible approach when required by the needs of the service

Desirable

  • Experience of Community / Inpatient setting
  • Departmental Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

1st Floor Washwood heath Health and Wellbeing Centre

Clodeshall Rd, Saltley

Birmingham

B8 3SN


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

1st Floor Washwood heath Health and Wellbeing Centre

Clodeshall Rd, Saltley

Birmingham

B8 3SN


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Jo Barnett

Joannebarnett@NHS.net

01213338396

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7364086

Job locations

1st Floor Washwood heath Health and Wellbeing Centre

Clodeshall Rd, Saltley

Birmingham

B8 3SN


Supporting documents

Privacy notice

Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)