Birmingham and Solihull Mental Health NHS Foundation Trust

Level 3 Business Administration Apprentice - North

The closing date is 31 August 2025

Job summary

An exciting opportunity has become available within the South Community Mental Health Team (Dementia and Frailty Service). We are looking to appoint an enthusiastic and motivated apprentice to join our small, busy team.

In this role, you will deliver effective and efficient administrative support to the Team Manager and the wider community team. You will also receive the guidance and resources needed to achieve a Level 3 Qualification and the essential knowledge required to complete your Apprenticeship successfully.

Main duties of the job

To undertake a range of administrative duties to support the work of the team.

To act as first point of contact for all general queries

To develop knowledge and skills.

To be skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, record and analyse data, to provide a range of administrative planning and support in the team.

To provide cover for colleagues as appropriate when required.

There is a need to be able to work within a busy environment, prioritise workload with accuracy and to deadlines.

Please see job description for more details

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£14,722 a year per annum, pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

436-7371139

Job locations

Reservoir Court

220 Reservoir ROad

Birmingham

B23 6DJ


Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

Training & Qualification

Essential

  • Maths & English GCSE C or above/level 4-9

Knowledge and Experience

Essential

  • Knowledge of Microsoft packages Word/Excel/Outlook/Teams

Desirable

  • Experience of dealing with people over the telephone and assisting with their enquiries

Skills

Essential

  • Good Communication
  • Good Customer Service
  • Ability to work independently and as part of a team
  • Attention to detail
  • Able to prioritise workload
Person Specification

Training & Qualification

Essential

  • Maths & English GCSE C or above/level 4-9

Knowledge and Experience

Essential

  • Knowledge of Microsoft packages Word/Excel/Outlook/Teams

Desirable

  • Experience of dealing with people over the telephone and assisting with their enquiries

Skills

Essential

  • Good Communication
  • Good Customer Service
  • Ability to work independently and as part of a team
  • Attention to detail
  • Able to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Reservoir Court

220 Reservoir ROad

Birmingham

B23 6DJ


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Reservoir Court

220 Reservoir ROad

Birmingham

B23 6DJ


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Lead

Joe Martin

joe.martin3@nhs.net

07985882797

Details

Date posted

18 August 2025

Pay scheme

Other

Salary

£14,722 a year per annum, pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

436-7371139

Job locations

Reservoir Court

220 Reservoir ROad

Birmingham

B23 6DJ


Supporting documents

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