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Birmingham and Solihull Mental Health NHS Foundation Trust

Band 4 Team Admin/Secretary - Solihull NMHT

The closing date is 17 August 2025

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Job summary

To provide efficient, effective and high standard administrative / secretarial service that meets the needs of the mental health Solihull Neighbourhood Mental Health Team. To effectively manage referrals and communications requiring triage and further intervention.

Main duties of the job

To provide a high level of professional and confidential coordination of the Solihull Neighbourhood Mental Health Team

Liaison service. The post holder will provide secretarial support to the Team Manager and Team.

Reliable data entry into the GP PAS system such as Care First / Emis & / Rio computer system will be required ensuring a full & effective clinic system is in operation, receiving all visitors, Staff, Patients & GP's telephone calls in a polite, friendly & courteous manner.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Details

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7349956

Job locations

Maple Leaf Centre

Maple Leaf Drive, Marston Green

Solihull

B37 8JB


Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

This role is site based and remote working is not available

Job description

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

This role is site based and remote working is not available

Person Specification

Training & Qualifications

Essential

  • NVQ III Business Administration or Customer Relations plus significant administrative experience
  • GCSE English grade C or above or equivalent

Desirable

  • Working towards NVQ III Business Administration plus significant administrative experience
  • RSA III Typing/Word Processing

Knowledge & Experience

Essential

  • Significant experience of working as a secretary/administrator
  • Experience of supervising staff
  • Experience of Key Performance Indicators (KPI) management

Desirable

  • Experience of working in a mental health environment
  • Experience of working within a multi-disciplinary team setting

Skills

Essential

  • Excellent communication and interpersonal skills (face-to-face, written and verbal)
Person Specification

Training & Qualifications

Essential

  • NVQ III Business Administration or Customer Relations plus significant administrative experience
  • GCSE English grade C or above or equivalent

Desirable

  • Working towards NVQ III Business Administration plus significant administrative experience
  • RSA III Typing/Word Processing

Knowledge & Experience

Essential

  • Significant experience of working as a secretary/administrator
  • Experience of supervising staff
  • Experience of Key Performance Indicators (KPI) management

Desirable

  • Experience of working in a mental health environment
  • Experience of working within a multi-disciplinary team setting

Skills

Essential

  • Excellent communication and interpersonal skills (face-to-face, written and verbal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Maple Leaf Centre

Maple Leaf Drive, Marston Green

Solihull

B37 8JB


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

Maple Leaf Centre

Maple Leaf Drive, Marston Green

Solihull

B37 8JB


Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Lead Solihull

Collette Watts

collette.watts@nhs.net

07985883153

Details

Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

436-7349956

Job locations

Maple Leaf Centre

Maple Leaf Drive, Marston Green

Solihull

B37 8JB


Supporting documents

Privacy notice

Birmingham and Solihull Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)