Band 3 Outpatient Booking Clerk - Longbridge Centre

Job summary

The post holder will undertake the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Alongside undertaking a wide range of administrative duties.

You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Main duties of the job

Provide an efficient service to the Community Mental Health Team ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.

Assist in the booking of outpatient appointments within the Community Mental Health Team with the guidance from the Admin Lead and Team Manager. The post holder will assist in the development of a smooth running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner, which positively reflects the values of the organisation.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.