Job summary
An exciting opportunity has arisen for a full-time Receptionist/ Outpatients Administrator to work within the Juniper Centre, Moseley Hall Hospital site.
As Receptionist/ Outpatients Administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
We are looking to recruit a confident and dynamic person to greet patients and provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments and monitoring attendance is part of the role and this will involve the use of electronic systems.
The reception is open 5 days a week, between the hours of 8am-6pm. The appointee would need to cover a shift pattern working along side colleagues to ensure the service needs are met.
We are looking for someone with an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, they need to be IT literate and have a desire to grow and succeed within the organisational structure.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
Ambassadors for the trust being on front desk doing face to face contacts facilitating the meet and greet of people upon them entering the building, dealing with all enquires appropriately. Signposting telephone calls to relevant departments. Issuing out keys, fobs, and alarms. Over seeing the day to day running from a reception perspective i.e. maintain supplies of booklets, preparing posters and display boards, actioning email requests to facilitate the requirement contained within it for both reception and outpatients.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Training and Qualifications
Essential
- oEnglish to GCSE Grade C, or equivalent.
- oNVQ Level 2 Receptionist or Administration qualification, or currently working towards.
Desirable
Knowledge and Experience
Essential
- Experience of dealing with the general public, particularly older people.
- Relevant experience within a NHS healthcare setting.
Desirable
- Knowledge of RIO
- Experience of dealing with a range of disciplines & agencies within a busy reception environment.
Skills & Abilities
Essential
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
COMPETENCIES (BEHAVIOURS)
Essential
- Excellent written and verbal communication skills.
- Empathy with the client group and the ability to add value to the patient / service user experience
- Ability to work on own initiative
- Resilient and able to manage self in a busy environment
- Shows respect & understanding of diversity & values difference, treats all people fairly and appropriately
Other
Essential
- Resilient, empathetic and motivated
Person Specification
Training and Qualifications
Essential
- oEnglish to GCSE Grade C, or equivalent.
- oNVQ Level 2 Receptionist or Administration qualification, or currently working towards.
Desirable
Knowledge and Experience
Essential
- Experience of dealing with the general public, particularly older people.
- Relevant experience within a NHS healthcare setting.
Desirable
- Knowledge of RIO
- Experience of dealing with a range of disciplines & agencies within a busy reception environment.
Skills & Abilities
Essential
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
COMPETENCIES (BEHAVIOURS)
Essential
- Excellent written and verbal communication skills.
- Empathy with the client group and the ability to add value to the patient / service user experience
- Ability to work on own initiative
- Resilient and able to manage self in a busy environment
- Shows respect & understanding of diversity & values difference, treats all people fairly and appropriately
Other
Essential
- Resilient, empathetic and motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Juniper Centre
Moseley Hall Hospital Site, Alcester Road
Moseley, Birmingham
B13 8JL
Employer's website
https://www.bsmhft.nhs.uk/ (Opens in a new tab)
