Job summary
Service Administrator
Clinical Health Psychology Service
Queen Elizabeth Hospital, Birmingham
Band 4
37.5 hours per week
We are looking for an administrator to join our team working within our Clinical Health Psychology and Clinical Neuro Psychology service. This is an exciting opportunity to join a committed and supportive team who provide psychological services into specialities across the University Hospitals Birmingham NHS Foundation Trust.
As one of the service administrators, you will work closely with the Service Manager, Clinical Lead Psychologist and the Psychological Professionals within the team, providing administrative support to ensure the smooth running of the service.
Main duties of the job
You will need to assist in providing a high quality administrative service to ensure the smooth running of the department. The post holder will act as the focal point of contact and be responsible for dissemination of information, messages and enquiries for the team, as well as the text processing of correspondence, dealing with telephone enquiries, booking appointments, handling petty cash, stock ordering, and other administrative duties as required.You will need OCR/RSA II Typing/Text Processing or equivalent and English 'O' Level/GCSE or equivalent. Previous experience of various computer packages, as well as minute taking are also a requirement.
In return you will work in a fast paced environment with lots of interaction with others. You will also be entitled to all the benefits of working within the NHS, for example; an excellent pension scheme, training opportunities; NHS discounts; to name just a few.
Please remember - only if you meet all of the essential criteria within the person specification will we consider your application.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Knowledge and Experience
Essential
- Significant admin experience of working in a health or equivalent environment
- Significant experience of Microsoft Office including databases /Word/Outlook/Excel
- Strong proven administrative and organisational skills
Desirable
- Experience in working with people who suffer Mental Health/ Substance Misuse related problems
Training and Qualifications
Essential
- Level 2 Qualification in Admin e.g. Business Administration NVQ2 or RSA 2 in relevant administrative subject, i.e. Word/Text Processing +considerable relevant administrative experience Or Level 3 Qualification in Admin e.g. Business Administration NVQ3 or RSA 3 in relevant administrative subject, i.e. word / text processing +significant relevant administrative experience Or Level 4 Qualification in Admin e.g. Business Administration Qualification in relevant administrative subject
Desirable
- ECDL
- NVQ III in Business Administration
Skills
Essential
- Excellent written and communication skills
- Ability to work within established procedures and guidelines
- Ability to work under pressure
- Ability to work alone or as part of a team
- Ability to prioritise and organise own workload effectively
- Minute-taking skills
Desirable
- Experience of dealing with a range of disciplines and agencies
Person Specification
Knowledge and Experience
Essential
- Significant admin experience of working in a health or equivalent environment
- Significant experience of Microsoft Office including databases /Word/Outlook/Excel
- Strong proven administrative and organisational skills
Desirable
- Experience in working with people who suffer Mental Health/ Substance Misuse related problems
Training and Qualifications
Essential
- Level 2 Qualification in Admin e.g. Business Administration NVQ2 or RSA 2 in relevant administrative subject, i.e. Word/Text Processing +considerable relevant administrative experience Or Level 3 Qualification in Admin e.g. Business Administration NVQ3 or RSA 3 in relevant administrative subject, i.e. word / text processing +significant relevant administrative experience Or Level 4 Qualification in Admin e.g. Business Administration Qualification in relevant administrative subject
Desirable
- ECDL
- NVQ III in Business Administration
Skills
Essential
- Excellent written and communication skills
- Ability to work within established procedures and guidelines
- Ability to work under pressure
- Ability to work alone or as part of a team
- Ability to prioritise and organise own workload effectively
- Minute-taking skills
Desirable
- Experience of dealing with a range of disciplines and agencies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
