Job summary
Op Courage The Veterans Health and Well-being Service provides specialist care and support for those due to leave the armed forces, Reservists and those who've already left.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording, and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will provide an effective, efficient, and confidential administrative service to support the clinical team. There is a need to be able to work within a busy work environment with accuracy and to tight deadlines. You will work closely with a small admin team, yet need to have the ability to prioritise your workload and act on your own initiative is essential.
Applicants should have good communication & organisational skills, experience of using Microsoft Office with excellent typing speed and accuracy, it is a requirement to have Maths and English qualifications, so please ensure to add into your application form. Experience of using RIO would be an advantage.
Main duties of the job
- To undertake a range of administrative and clerical duties to support the work of Veterans Op Courage Service.
- To act as first point of contact for patients and visitors to the Team including fielding calls and taking and disseminating messages.
- To service outpatient clinics utilising both Trust patient information and in-house systems.
- To undertake general administrative duties to assist the wider administrative and multidisciplinary teams in carrying out their duties.
- To provide cover for admin colleagues when required to include working at Barberry.
- To work flexible hours to meet the needs of the Service
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Qualifications
Essential
- NVQ Business admin level 2 or equivalent
- GCSE English or equivalent
Desirable
Knowledge and experience
Essential
- Experience of working in an Administrator/Receptionist role
- Experience in a customer focussed healthcare environment
- Relevant experience within a healthcare setting
Desirable
- Knowledge of the Op courage Service
- Knowledge of Trust policies and procedures
Competencies
Essential
- Excellent written and verbal communication skills
- Ability to work under pressure
- Ability to work as part of a team or alone and to be able to prioritise workload
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Experience of dealing with a range of disciplines and agencies
Desirable
Person Specification
Qualifications
Essential
- NVQ Business admin level 2 or equivalent
- GCSE English or equivalent
Desirable
Knowledge and experience
Essential
- Experience of working in an Administrator/Receptionist role
- Experience in a customer focussed healthcare environment
- Relevant experience within a healthcare setting
Desirable
- Knowledge of the Op courage Service
- Knowledge of Trust policies and procedures
Competencies
Essential
- Excellent written and verbal communication skills
- Ability to work under pressure
- Ability to work as part of a team or alone and to be able to prioritise workload
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Experience of dealing with a range of disciplines and agencies
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
The Barberry Centre, National Centre for Mental Health
25 Vincent Drive
Birmingham
B15 2FG
Employer's website
https://www.bsmhft.nhs.uk/ (Opens in a new tab)
