Job summary
Are you looking to build a long-term career while making a difference to the community? If you are organised,enthusiastic and want to work hard in providing and supporting a successful service, then we want you to be part of our friendly South Hub Assertive Outreach team based in Bartley Green Birmingham.
Main duties of the job
About You
The successful candidate will provide a high level confidential administrative support to the Assertive Outreach Services and will need to maintain Trust Values throughout all aspects of their work. They will be expected to work as part of a team in delivering an effective service and assisting clinical staff to ensure that services meet the operational needs.
Are you...
- Enthusiastic
- Hard working
- A team player
- Organised
- Able to provide a high-quality standard of work
- Successful at working collaboratively
- Able to prioritise to work towards deadlines
The ability to demonstrate excellent customer service and communication skills are an essential part of this post.
If you have a 'can do' attitude, and enjoy building good working relationships, we welcome your application.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Training and Qualifications
Essential
- NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards Or RSA Typing II, plus relevant administration experience, or prepared to work towards GCSE or equivalent in English- Grade C or above
Desirable
- GCSE or equivalent in Maths - Grade C or above
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies Experience of dealing with sensitive situations Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook Working knowledge of Data Protection Act and Information Governance
Desirable
- ECDL qualification or equivalent Experience of working in a client facing organisation
Skills & abilities
Essential
- Ability to take notes at meetings Ability to transcribe from audio, using digital dictation systems, Big Hand
Desirable
- Previous Experience of working in a Health or Public Sector environment. Working knowledge of RIO
Organising and Prioritising
Essential
- Ability to take notes/ minutes at meetings Ability to deal with professionally with distressing information and with distressing / difficult patients Able to plan own work, ensuring timelines are met. To have a demonstrable commitment to quality assurance and maintain accurate records Ability to assess the importance/urgency of a situation and take appropriate action
Personal Qualifities
Essential
- Motivated, confident & reliable Aptitude to develop own skills with a commitment to continued learning
Person Specification
Training and Qualifications
Essential
- NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards Or RSA Typing II, plus relevant administration experience, or prepared to work towards GCSE or equivalent in English- Grade C or above
Desirable
- GCSE or equivalent in Maths - Grade C or above
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies Experience of dealing with sensitive situations Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook Working knowledge of Data Protection Act and Information Governance
Desirable
- ECDL qualification or equivalent Experience of working in a client facing organisation
Skills & abilities
Essential
- Ability to take notes at meetings Ability to transcribe from audio, using digital dictation systems, Big Hand
Desirable
- Previous Experience of working in a Health or Public Sector environment. Working knowledge of RIO
Organising and Prioritising
Essential
- Ability to take notes/ minutes at meetings Ability to deal with professionally with distressing information and with distressing / difficult patients Able to plan own work, ensuring timelines are met. To have a demonstrable commitment to quality assurance and maintain accurate records Ability to assess the importance/urgency of a situation and take appropriate action
Personal Qualifities
Essential
- Motivated, confident & reliable Aptitude to develop own skills with a commitment to continued learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
