East Lancashire Hospitals NHS Trust

Enhanced Care Support Worker

The closing date is 08 April 2026

Job summary

The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The postholder will be required to use their initiative when working on the wards to implement person centered plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care andsupport service users under the supervision of a RN.

Main duties of the job

Providing 1:1 care

Supporting with all aspects of Daily Living

Provide appropriate activities to engage the patient

To use knowledge to identify patients unmet needs.

Have the ability to utilise de-escalation techniques in challenging scenarios as required

May require the use of restraint in extreme circumstances

About us

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acutesecondary healthcare for the people of East Lancashire and Blackburn with Darwen.Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whomare internationally renowned and have won awards for their work and achievements.

Details

Date posted

28 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-C031-26

Job locations

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH


Job description

Job responsibilities

Provide reassurance and support to patients and carers/family Enable patients to participate in recreation and leisure activities Support/enable patients to maintain their personal hygiene and appearance Support/enable patients to eat, drink and maintain personal care Support/enable patients to achieve physical comfort Support/enable patients to manage their domestic and personal resources Make written records under the supervision of an RN Recognise and respond appropriately to urgent and emergency situations Provide escort for therapeutic leave for service users May be requested to move to another ward within the Trust Give verbal reports on patients care, needs and daily outcomes Contribute to the support of patients during programmes of care/rehabilitation Provide 1:1 support for patients to maintain safetyCommunication and Relationship Skills Support individuals equality, diversity and rights Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times. Enable patients to maintain contacts in the community Maintain effective working relationships with the multidisciplinary team.Interviewer information pack Provide verbal feedback to colleagues regarding patient presentation during for example, handover. To attend and participate in handovers Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic andreassuring mannerAnalytical and Judgmental Skills Monitor patient health and well-being and report any changes to the Nurse in Charge/Team LeaderPlanning and Organisational Skills Work as part of a multi-disciplinary team in planning Undertake Safety and Security (SAS) duties if trained to do so.Physical Skills Can undertake de-escalation techniquesResponsibilities for Policy and Service Development To work within Trust and local policies and proceduresResponsibilities for Finance Handle patients cash and property in line with the Trusts Standing Financial InstructionsResponsibilities for HRInterviewer information pack May support student nurses and learners on the ward May participate in the internal induction and demonstration of own duties to new staffResponsibility for Information Resources With support/guidance from the registered nurse can update patient recordsResearch and Development Participate in internal auditsFreedom to Act Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of dutiesthat will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.

Job description

Job responsibilities

Provide reassurance and support to patients and carers/family Enable patients to participate in recreation and leisure activities Support/enable patients to maintain their personal hygiene and appearance Support/enable patients to eat, drink and maintain personal care Support/enable patients to achieve physical comfort Support/enable patients to manage their domestic and personal resources Make written records under the supervision of an RN Recognise and respond appropriately to urgent and emergency situations Provide escort for therapeutic leave for service users May be requested to move to another ward within the Trust Give verbal reports on patients care, needs and daily outcomes Contribute to the support of patients during programmes of care/rehabilitation Provide 1:1 support for patients to maintain safetyCommunication and Relationship Skills Support individuals equality, diversity and rights Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times. Enable patients to maintain contacts in the community Maintain effective working relationships with the multidisciplinary team.Interviewer information pack Provide verbal feedback to colleagues regarding patient presentation during for example, handover. To attend and participate in handovers Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic andreassuring mannerAnalytical and Judgmental Skills Monitor patient health and well-being and report any changes to the Nurse in Charge/Team LeaderPlanning and Organisational Skills Work as part of a multi-disciplinary team in planning Undertake Safety and Security (SAS) duties if trained to do so.Physical Skills Can undertake de-escalation techniquesResponsibilities for Policy and Service Development To work within Trust and local policies and proceduresResponsibilities for Finance Handle patients cash and property in line with the Trusts Standing Financial InstructionsResponsibilities for HRInterviewer information pack May support student nurses and learners on the ward May participate in the internal induction and demonstration of own duties to new staffResponsibility for Information Resources With support/guidance from the registered nurse can update patient recordsResearch and Development Participate in internal auditsFreedom to Act Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of dutiesthat will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.

Person Specification

Education

Essential

  • Can demonstrate the skills and knowledge gained through a minimum of 6 months' work / experience (paid/unpaid) in a care setting

Desirable

  • Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care.

Knowledge

Essential

  • Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person centred care and recovery
  • Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality.

Desirable

  • Can demonstrate basic IT skills

Experience

Essential

  • Wider experience and diversity of care settings to ensure a variety of patient needs can be met

Desirable

  • Experience of updating electronic records
  • Up to date or working knowledge of de-escalation techniques

Skills and Abilities

Essential

  • Can demonstrate a clear commitment to the Trust values
  • Can communicate effectively with a wide range of people, which includes patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit).
  • Has basic IT/keyboard skills

Work related circumstances

Essential

  • Ability to work flexibly as service requires including reasonable moves within the service
Person Specification

Education

Essential

  • Can demonstrate the skills and knowledge gained through a minimum of 6 months' work / experience (paid/unpaid) in a care setting

Desirable

  • Currently hold a NVQ Level II or Higher in Health and Social Care or QCF Diploma in Health and Social Care.

Knowledge

Essential

  • Demonstrates an understanding of the issues surrounding enhanced care, cognitive impairment and person centred care and recovery
  • Understands their duties and responsibilities under the Data Protection Act with regard to patient confidentiality.

Desirable

  • Can demonstrate basic IT skills

Experience

Essential

  • Wider experience and diversity of care settings to ensure a variety of patient needs can be met

Desirable

  • Experience of updating electronic records
  • Up to date or working knowledge of de-escalation techniques

Skills and Abilities

Essential

  • Can demonstrate a clear commitment to the Trust values
  • Can communicate effectively with a wide range of people, which includes patients, carers, nurses, Occupational therapists, Managers, doctors, external consultants (e.g. CQC, Audit).
  • Has basic IT/keyboard skills

Work related circumstances

Essential

  • Ability to work flexibly as service requires including reasonable moves within the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH


Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH


Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Lead Professional for Mental Health

Mandy Illingworth

mandy.illingworth@elht.nhs.uk

Details

Date posted

28 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-C031-26

Job locations

Royal Blackburn Hospital

Haslingden Road

Blackburn

BB2 3HH


Supporting documents

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