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East Lancashire Hospitals NHS Trust

Practice Safeguarding and Support Co-ordinator

The closing date is 24 March 2026

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Job summary

The practice safeguarding and support Coordinator plays a pivotal role in ensuring the delivery of safe, effective and patient focused services across multiple practice sites. The post holder will co-ordinate preventative health initiatives, manage safeguarding processes and provide administrative and procurement support. This role requires excellent organisational skills, strong communication skills and a commitment to maintaining compliance with NHS standards and safeguarding policies.

Main duties of the job

The Practice Safeguarding and support coordinator is an integral part of our practice team. They are key to ensuring that any safeguarding concerns are supported and managed in a timely and compassionate manner, supporting some of our most vulnerable patients.

This a varied and busy role where no two days are the same. You will provide a vital support service to the practices and their managers supporting with day to day tasks.

You will be responsible for managing our vaccinations especially linked to babies and children and will be creative in thinking of ways to increase uptake.

You will be compassionate and caring and able to work with our reception supervisors, clinicians and practice managers to resolve patient concerns quickly and efficiently and in line with policy.

About us

PWE Healthcare is a group of three GP practices based across five different sites serving a patient population of approx.25,000 patients.

Our GP services are provided through ELHT and we provide acute and routine care to our patients, alongside screening programmes and chronic disease management.

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-PWE-001-26

Job locations

Across all PWE Sites (Nelson, Brierfield, Rawtenstall and Accrington)

Arthur Street

Brierfield

BB9 5SN


Job description

Job responsibilities

1. Maintain safeguarding registers and liaise with external agencies to ensure compliance.

2. Organise monthly safeguarding MDT for all PWE sites, meetings and attend patient specific safeguarding meetings as required.

3. Managing and responding to ongoing caseload and processing all communications and updates.

4. Monthly liaison with Health Visiting Team.

5. Coordinate and arrange baby registrations, blood spots and immunisation schedules.

6. Arrange childhood immunisation clinics and monitor uptake and improving performance.

7. Ensure adequate stock management of vaccines including placing orders.

8. Increase cervical smear uptake through proactive patient engagement and follow up.

9. Monitor bowel cancer screening and liaise with patients who have not attended.

10. Organise recalls for Flu vaccinations, Blood pressure checks, NHS health checks and Mental Health reviews.

11. Adding clinic template to EMIS and arranging on boarding of clinicians.

12. Resolve patient registration queries and errors and maintain accurate records.

13. Support the Practice Managers with complaint resolutions and administration.

14. Other tasks commensurate with the Band and role as required

Job description

Job responsibilities

1. Maintain safeguarding registers and liaise with external agencies to ensure compliance.

2. Organise monthly safeguarding MDT for all PWE sites, meetings and attend patient specific safeguarding meetings as required.

3. Managing and responding to ongoing caseload and processing all communications and updates.

4. Monthly liaison with Health Visiting Team.

5. Coordinate and arrange baby registrations, blood spots and immunisation schedules.

6. Arrange childhood immunisation clinics and monitor uptake and improving performance.

7. Ensure adequate stock management of vaccines including placing orders.

8. Increase cervical smear uptake through proactive patient engagement and follow up.

9. Monitor bowel cancer screening and liaise with patients who have not attended.

10. Organise recalls for Flu vaccinations, Blood pressure checks, NHS health checks and Mental Health reviews.

11. Adding clinic template to EMIS and arranging on boarding of clinicians.

12. Resolve patient registration queries and errors and maintain accurate records.

13. Support the Practice Managers with complaint resolutions and administration.

14. Other tasks commensurate with the Band and role as required

Person Specification

Experience

Essential

  • Experience of working with the public
  • Experience of working in a health care setting
  • Experience liaising with multiple internal and external stakeholders/agencies

Desirable

  • Experience of working in a primary care environment
  • Experience managing patient records and handling sensitive information

Qualifications

Essential

  • GCSE grade C in English or equivalent

Desirable

  • Designated safeguarding lead (DLS) level 4

Skills

Essential

  • Excellent written and oral communication skills
  • Strong IT skills - Office / Outlook etc.
  • Clear and polite telephone manner
  • Familiar with electronic patient record systems
  • Effective time management skills
  • Ability to work both autonomously and as part of a team.
  • Good people skills
  • Ability to follow policies and procedures
  • Attention to detail and accuracy in record keeping.
  • Experience in resolving patient complaints

Personal Attributes

Essential

  • Willing to adapt to the changing needs of the service, taking on board new ideas, skills and knowledge.
  • Confident, professional and polite
  • Flexible approach to work
  • Problem solver with the ability to process information accurately, interpreting data as required.
  • Sensitive and empathic sometimes in challenging or distressing situations
  • Able to work under pressure and to deadlines.
  • Able to communicate with and understand the needs of the patient.
  • Commitment to ongoing professional development
  • Team player with the ability to work collaboratively across disciplines.

Physical Requirement

Essential

  • Ability to travel across sites.
  • Ability to work flexibly to meet the needs of the service
Person Specification

Experience

Essential

  • Experience of working with the public
  • Experience of working in a health care setting
  • Experience liaising with multiple internal and external stakeholders/agencies

Desirable

  • Experience of working in a primary care environment
  • Experience managing patient records and handling sensitive information

Qualifications

Essential

  • GCSE grade C in English or equivalent

Desirable

  • Designated safeguarding lead (DLS) level 4

Skills

Essential

  • Excellent written and oral communication skills
  • Strong IT skills - Office / Outlook etc.
  • Clear and polite telephone manner
  • Familiar with electronic patient record systems
  • Effective time management skills
  • Ability to work both autonomously and as part of a team.
  • Good people skills
  • Ability to follow policies and procedures
  • Attention to detail and accuracy in record keeping.
  • Experience in resolving patient complaints

Personal Attributes

Essential

  • Willing to adapt to the changing needs of the service, taking on board new ideas, skills and knowledge.
  • Confident, professional and polite
  • Flexible approach to work
  • Problem solver with the ability to process information accurately, interpreting data as required.
  • Sensitive and empathic sometimes in challenging or distressing situations
  • Able to work under pressure and to deadlines.
  • Able to communicate with and understand the needs of the patient.
  • Commitment to ongoing professional development
  • Team player with the ability to work collaboratively across disciplines.

Physical Requirement

Essential

  • Ability to travel across sites.
  • Ability to work flexibly to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Across all PWE Sites (Nelson, Brierfield, Rawtenstall and Accrington)

Arthur Street

Brierfield

BB9 5SN


Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Across all PWE Sites (Nelson, Brierfield, Rawtenstall and Accrington)

Arthur Street

Brierfield

BB9 5SN


Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Julie Selby

julie.selby@elht.nhs.uk

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

435-PWE-001-26

Job locations

Across all PWE Sites (Nelson, Brierfield, Rawtenstall and Accrington)

Arthur Street

Brierfield

BB9 5SN


Supporting documents

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