East Lancashire Hospitals NHS Trust

Employee Services Officer - Payroll

The closing date is 17 November 2025

Job summary

Would you like an opportunity to join a progressive and creative payroll and pensions service?

We are looking for a proactive and enthusiastic payroll officer to join our Employee Services Department. The postholder will have a comprehensive knowledge of payroll, demonstrate attention to detail, be required to work as part of a team and demonstrate good organisational skills to ensure effective service delivery.

The post holder will be expected to manage, plan and organise his/her own workload, be expected to work independently and to use their initiative to resolve any complex problems arising and communicate solutions effectively. Additionally you will need to be an enthusiastic team player that relishes a challenge and thrives in a busy environment.

This role is based at Preston Business Centre and you will oversee your own payroll allocation with support from the wider payroll team.

Main duties of the job

This role is varied and each day is different in payroll.

The candidate must have knowledge of the ESR system and NHS Terms and Conditions and adhere to statutory legislation.

The postholder will require good organisation skills in order to prioritise and plan your ow workload within the agreed deadlines.

Customer service skill are important as you will need to respond to employees in a courteous and professional manner by telephone, MS Teams and email.

Have a good understanding of computer applications including Microsoft Office.

About us

Our Partnership brings together the five NHS provider Trusts with the Integrated Care Board (ICB) in Lancashire and South Cumbria to improve health and healthcare. The organisations across Lancashire and South Cumbria involved in the collaboration are Blackpool Teaching Hospital NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire & South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust. This is about working together as equal partners to make sure patients, their families and communities benefit across the whole of the area.

The aim is to reduce health inequalities and improve services, outcomes and people's experiences of accessing healthcare. Our partnership also aims to ensure that Lancashire and South Cumbria is a great place to work.

We want to further improve quality by sharing skills and best practice, pooling our resources and standardising the way we work where possible to reduce unnecessary duplication. To achieve this we have created One LSC, which will oversee all corporate services for Lancashire and South Cumbria.

This is an exciting time to join a new collaboration, which is focused on a system-wide approach to better outcomes for patients and opportunities for staff.

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

435-1LSC-LT-069-25

Job locations

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Job description

Job responsibilities

The main duties for this role are:-

Assisting with the efficient and effective operation of the payroll service.
Undertaking a range of calculations (PAYE, Ni, SMP, SSP etc)
Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken.
Providing support to staff responding to queries in a timely manner.
Supporting Payroll Team Leaders in the training of staff to futureproof the provision f the payroll service.
Respond to all enquiries either written or verbal in a professional, courteous and timely manner and ensuring a high standard of customer service is provided.

Job description

Job responsibilities

The main duties for this role are:-

Assisting with the efficient and effective operation of the payroll service.
Undertaking a range of calculations (PAYE, Ni, SMP, SSP etc)
Working to strict deadlines ensuring accuracy and attention to detail are at the forefront of all tasks undertaken.
Providing support to staff responding to queries in a timely manner.
Supporting Payroll Team Leaders in the training of staff to futureproof the provision f the payroll service.
Respond to all enquiries either written or verbal in a professional, courteous and timely manner and ensuring a high standard of customer service is provided.

Person Specification

Qualifications

Essential

GCSE including Mathematics and English in Grade 4 or above or equivalent qualifications.
NVQ Level 4 or equivalent or experience of working in an Payroll environment.

Desirable

CIPP Payroll Technician Certificate or equivalent experience.

Experience

Essential

Extensive knowledge of pay procedures and statutory legislation and experience of working in a payroll department.
Working knowledge of payroll screens and transfer facilities within the H.R. system.
Understanding of security and Health and safety issues.

Desirable

Comprehensive knowledge of NHS conditions and pay procedures including the appropriate application of relevant statutory legislation.
Previous experience and ability to use ESR payroll system.
Experience and knowledge of NHS Pension rules and regulations.

Person Specification

Qualifications

Essential

GCSE including Mathematics and English in Grade 4 or above or equivalent qualifications.
NVQ Level 4 or equivalent or experience of working in an Payroll environment.

Desirable

CIPP Payroll Technician Certificate or equivalent experience.

Experience

Essential

Extensive knowledge of pay procedures and statutory legislation and experience of working in a payroll department.
Working knowledge of payroll screens and transfer facilities within the H.R. system.
Understanding of security and Health and safety issues.

Desirable

Comprehensive knowledge of NHS conditions and pay procedures including the appropriate application of relevant statutory legislation.
Previous experience and ability to use ESR payroll system.
Experience and knowledge of NHS Pension rules and regulations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Preston Business Centre

Watling Street Road

Preston

PR2 8DY

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)