ICAT Coordinator

East Lancashire Hospitals NHS Trust

The closing date is 14 May 2025

Job summary

ICAT and IHSS deliver services across Pennine Lancashire to provide a rapid responsive service to patients experiencing an acute or subacute episode of illness within their own homes/ordinary place of residence.

Due to the role out of the new 2 hour urgent/crisis community response, Hospital at Home and Virtual ward programmes across Pennine Lancashire, we are looking to expand our ICAT Co-Ordinator resource to bolster the additional demand it will bring across a 24 hour period. The postholder will contribute to a rota covering a 24 hour period across 7 days including bank holidays.

Main duties of the job

The successful candidate will be joining a multi-professional team , predominantly supporting day to day team functions in terms of:

Efficiently and safely receive, triage and accept referrals (usually via a trusted assessment) for:

Intensive Home Support/ New 2 hour crisis/urgent community response from a range of referral sources.
The Covid Virtual Ward referrals from Paramedics and GP's.
The care home pathway.
Crisis care commissioning.
Reablement and short term packages of care.
Residential Rehab.
Technology based solutions.

Taking feedback and Co-Ordinating onward services following home first discharge.
Efficiently and safely manage the active (but rapidly changing) case load:

Ensuring crisis care is in place until the onward plan is implement.
Being responsive to our patients, their carers and their family members when they raise an issue or query.

Take a supportive role in ensuring excellent governance arrangements are in place for a service area allocated to you with our portfolio, which includes supporting the review of policy, procedure and guidance, developing induction and training and data collection, analysis and reporting.

About us

The ICAT and Intensive Home Support Service are based at Burnley General Hospital and Fusion House) , the service opening hours are 24 hours per day, 7 days per week and the expectation is that the successful candidate will work on a rota to cover these hours.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum (pay award pending)

Contract

Permanent

Working pattern

Part-time

Reference number

435-CIC-016-25

Job locations

Ward 20, BGH

Casterton Avenue

Burnley

BB10 2PQ

Job description

Job responsibilities

The role will assist and support the ICAT team, as well as Intensive Home Support professionals, with front line duties as part of the multi-disciplinary decision making processes, assessment and intervention. The post is primarily office based manning a busy incoming phone line, therefore an excellent telephone manner as well as the ability to work under pressure is required. At times it may include undertaking face to face assessments of need which may be done within the service users own home or one of the residential rehab establishments, therefore access to a car for work purposes is essential.

The ideal candidate for this role will be have significant experience in the health and social care sector, having worked directly with patients/service users in either a community, care home or hospital setting. The ideal candidate should have experience of providing holistic assessments of need and/or the ability to review care plans. The role also requires the ability to independently review a patients situation and make person centred recommendations.

The main challenges of the role are the fluctuations in demand and unpredictable nature that we need to be responsive too. In addition, we do work with people who are in a time of crisis or in need of urgent care and support or even life threatening situations, and either them or their family members can contact us in a state of distress. It is highly important that Co-Ordinators can remain calm and focused, maintaining excellent communications skills when faced with these scenarios.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GSCE Maths & English 4-7 or equivalent.
A qualification in Health and/or Social Care or significant experience working in the sector.

Desirable

IT qualification such as ECDL or demonstrable experience of using IT software such as Microsoft Office.

Experience

Essential

Experience of working in the health and social care sector, primarily working directly with service users.
Experience of providing holistic assessments of need and experience of commissioning a wide range of services in order to meet need.
Previously worked within a similar role.
Experience of using various IT systems such as Microsoft office inc: Outlook, Work, Spreadsheet
Experience of prescribing equipment to promote individuals independence.

Desirable

Experience of using Liquid Logic

Knowledge

Essential

Evidence of relevant development / training
Ability to contribute effectively to the overall assessment and support planning task.
Ability to keep accurate records.
Knowledge of a range of health and social care services available.
Skills in dealing with the public sensitively often at times of distress.
Ability to co-ordinate services.
Ability and experience of liaising with other agencies.
Proven ability to maintain confidentiality
Able to contribute to the planning, co-ordination and monitoring of services
Knowledge and understanding of pressures within the health and social care system and the interdependency between both services.
Able to present written and verbal information effectively.
Professional telephone manner with the ability to document and report messages.

Desirable

Basic knowledge of welfare benefits.

Personal Attributes

Essential

Ability to understand, absorb and relate detailed information.
Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
Ability to rearrange workload/prioritise to meet the needs of the service.
Willing to adapt to the changing needs of the service / unpredictable work load.
Proven ability to work in a team, being supportive of team members, understanding own role within the team and team's function in the wider organisation.
Willingness to develop self.
Value diversity and work across cultures.

Other

Essential

Ability to maintain quality in own work and encourage others to do so.
Highly motivated, able to work independently and as part of a team.
Access to transport for work purposes.

Person Specification

Qualifications

Essential

GSCE Maths & English 4-7 or equivalent.
A qualification in Health and/or Social Care or significant experience working in the sector.

Desirable

IT qualification such as ECDL or demonstrable experience of using IT software such as Microsoft Office.

Experience

Essential

Experience of working in the health and social care sector, primarily working directly with service users.
Experience of providing holistic assessments of need and experience of commissioning a wide range of services in order to meet need.
Previously worked within a similar role.
Experience of using various IT systems such as Microsoft office inc: Outlook, Work, Spreadsheet
Experience of prescribing equipment to promote individuals independence.

Desirable

Experience of using Liquid Logic

Knowledge

Essential

Evidence of relevant development / training
Ability to contribute effectively to the overall assessment and support planning task.
Ability to keep accurate records.
Knowledge of a range of health and social care services available.
Skills in dealing with the public sensitively often at times of distress.
Ability to co-ordinate services.
Ability and experience of liaising with other agencies.
Proven ability to maintain confidentiality
Able to contribute to the planning, co-ordination and monitoring of services
Knowledge and understanding of pressures within the health and social care system and the interdependency between both services.
Able to present written and verbal information effectively.
Professional telephone manner with the ability to document and report messages.

Desirable

Basic knowledge of welfare benefits.

Personal Attributes

Essential

Ability to understand, absorb and relate detailed information.
Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
Ability to rearrange workload/prioritise to meet the needs of the service.
Willing to adapt to the changing needs of the service / unpredictable work load.
Proven ability to work in a team, being supportive of team members, understanding own role within the team and team's function in the wider organisation.
Willingness to develop self.
Value diversity and work across cultures.

Other

Essential

Ability to maintain quality in own work and encourage others to do so.
Highly motivated, able to work independently and as part of a team.
Access to transport for work purposes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information