Job summary
An exciting opportunity has arisen to join the Cancer Services Administration team at East Lancashire NHS Trust to work alongside the Urology clinical team as a Patient Navigator.
To provide full administrative support to the Best Practice Timed Pathway meetings and proactive monitoring and tracking of the cancer patients, ensuring that their journey is processed in a timely and efficient manner, in line with the Cancer Waiting Times Targets. It is imperative that the post holder has a full understanding of the Cancer Waiting Time Targets, and the impact these have on both patient and trust, in order to educate and advise key personnel on all aspects and requirements of the Cancer targets.
Main duties of the job
Track and guide (virtually) the patient through the cancer pathway using the Hospital systems ensuring there are no delays which will prevent the patient achieving the cancer waiting time targets. Ensure diagnostic investigations are carried out in a timely manner and the results of such are made available as soon as possible to clinicians
Be responsible for identifying patients coming into the Trust referred either via the 2 week wait route or other routes (at positive histology).Be responsible for identifying and resolving delays in the patient pathway.
Ensure the exchange of data in relation to the Cancer patient journey. Ensure all data in relation to the patient journey is supplied for input onto the Cancer Services Database.
Highlight any regular system bottlenecks and contribute ideas to resolve these.
Work closely with the Cancer Management Team and Service Improvement Leads to continually improve the patient journey.
Ensure data entry of patient details to Cancer Database.
Be able to identify and advise clinical teams on when adjustments can be made to the patient journey, ensuring these are documented in both the patient case notes and within the Cancer Database.
Support and attend weekly Patient Tracking List (PTL) meetings, which involve the Business Managers, Assistant Business Managers, MDT Co-ordinators and Cancer Business Manager. Ensure all recommended actions are dealt with expediently and escalation procedures followed.
About us
As the Urology Patient Navigator you will work closely with both the Cancer Services team and the Urology clinical team to support patients currently undergoing investigations for suspected cancer.
You will be supported by an experienced team to help you develop the role to deliver safe, effective and personal care to our patients.
Job description
Job responsibilities
1. Track and guide (virtually) the patient through the cancer pathway using the Hospital systems ensuring there are no delays which will prevent the patient achieving the cancer waiting time targets.
2. Ensure diagnostic investigations are carried out in a timely manner and the results of such are made available as soon as possible to clinicians
3. Be responsible for identifying patients coming into the Trust referred either via the 2 week wait route or other routes (at positive histology).
4. Track and guide (virtually) the patient through the hospital system ensuring there are no system delays which will prevent the patient achieving the cancer waiting time targets.
5. Be responsible for identifying and resolving delays in the patient pathway. Where this is not possible ways forward to be discussed and agreed with the Directorate Manager Cancer Services & Oncology.
6. Ensure the exchange of data in relation to the Cancer patient journey. Ensure all data in relation to the patient journey is supplied for input onto the Cancer Services Database.
7. Highlight any regular system bottlenecks and contribute ideas to resolve these.
8. Work closely with the Cancer Management Team and Service Improvement Leads to continually improve the patient journey.
9. Ensure data entry of patient details to Cancer Database.
10. Be able to identify and advise clinical teams on when adjustments can be made to the patient journey, ensuring these are documented in both the patient case notes and within the Cancer Database.
11. Support and attend weekly Patient Tracking List (PTL) meetings, which involve the Business Managers, Assistant Business Managers, MDT Co-ordinators and Cancer Business Manager. Ensure all recommended actions are dealt with expediently and escalation procedures followed.
12. Typing up of clinic letters and annotations using the Winscribe System.
13. Add telephone clinics to the Patient Administration System.
14. Organise Hot Clinic rooms and/or appointments, liaising with the relevant teams.
15. To ensure the relevant information is entered promptly and accurately onto the Somerset Cancer Register, in line with the minimum data set, meeting the requirements of the Trusts Patient Access Policy at all times.
16. To liaise with patients and establish good working relationships with other members of the team and external stakeholders.
17. Establish a process to ensure all patients move smoothly between MDTs and protocols are followed.
18. Management of medical records adhering to trust protocols.
19. To provide cover for other colleagues in their absence and support for clinic prep as required
Job description
Job responsibilities
1. Track and guide (virtually) the patient through the cancer pathway using the Hospital systems ensuring there are no delays which will prevent the patient achieving the cancer waiting time targets.
2. Ensure diagnostic investigations are carried out in a timely manner and the results of such are made available as soon as possible to clinicians
3. Be responsible for identifying patients coming into the Trust referred either via the 2 week wait route or other routes (at positive histology).
4. Track and guide (virtually) the patient through the hospital system ensuring there are no system delays which will prevent the patient achieving the cancer waiting time targets.
5. Be responsible for identifying and resolving delays in the patient pathway. Where this is not possible ways forward to be discussed and agreed with the Directorate Manager Cancer Services & Oncology.
6. Ensure the exchange of data in relation to the Cancer patient journey. Ensure all data in relation to the patient journey is supplied for input onto the Cancer Services Database.
7. Highlight any regular system bottlenecks and contribute ideas to resolve these.
8. Work closely with the Cancer Management Team and Service Improvement Leads to continually improve the patient journey.
9. Ensure data entry of patient details to Cancer Database.
10. Be able to identify and advise clinical teams on when adjustments can be made to the patient journey, ensuring these are documented in both the patient case notes and within the Cancer Database.
11. Support and attend weekly Patient Tracking List (PTL) meetings, which involve the Business Managers, Assistant Business Managers, MDT Co-ordinators and Cancer Business Manager. Ensure all recommended actions are dealt with expediently and escalation procedures followed.
12. Typing up of clinic letters and annotations using the Winscribe System.
13. Add telephone clinics to the Patient Administration System.
14. Organise Hot Clinic rooms and/or appointments, liaising with the relevant teams.
15. To ensure the relevant information is entered promptly and accurately onto the Somerset Cancer Register, in line with the minimum data set, meeting the requirements of the Trusts Patient Access Policy at all times.
16. To liaise with patients and establish good working relationships with other members of the team and external stakeholders.
17. Establish a process to ensure all patients move smoothly between MDTs and protocols are followed.
18. Management of medical records adhering to trust protocols.
19. To provide cover for other colleagues in their absence and support for clinic prep as required
Person Specification
essentail and desireable
Essential
- oCollecting and recording of data/information, text and/or numerical on an electronic database.
- oProven administrative experience.
- oGCSE English and Maths at level 4 or above (or equivalent level of skill).
- oHave experience of working with IT Systems - Microsoft packages especially MS Spreadsheets
- oWord processing RSA III or equivalent.
- oUnderstand confidentiality, accountability.
Desirable
- Previous experience either Primary/Secondary NHS Care.
- Data analysis and report writing.
- Familiar with medical terminology.
- Knowledge and Understanding of the Cancer Wait Time Measures
- Understand Data Protection.
Person Specification
essentail and desireable
Essential
- oCollecting and recording of data/information, text and/or numerical on an electronic database.
- oProven administrative experience.
- oGCSE English and Maths at level 4 or above (or equivalent level of skill).
- oHave experience of working with IT Systems - Microsoft packages especially MS Spreadsheets
- oWord processing RSA III or equivalent.
- oUnderstand confidentiality, accountability.
Desirable
- Previous experience either Primary/Secondary NHS Care.
- Data analysis and report writing.
- Familiar with medical terminology.
- Knowledge and Understanding of the Cancer Wait Time Measures
- Understand Data Protection.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
