ICAT Coordinator

Job responsibilities

The role will assist and support the ICAT team, as well as Intensive Home Support professionals, with front line duties as part of the multi-disciplinary decision making processes, assessment and intervention. The post is primarily office based manning a busy incoming phone line, therefore an excellent telephone manner as well as the ability to work under pressure is required. At times it may include undertaking face to face assessments of need which may be done within the service users own home or one of the residential rehab establishments, therefore access to a car for work purposes is essential.

The ideal candidate for this role will be have significant experience in the health and social care sector, having worked directly with patients/service users in either a community, care home or hospital setting. The ideal candidate should have experience of providing holistic assessments of need and/or the ability to review care plans. The role also requires the ability to independently review a patients situation and make person centred recommendations.

The main challenges of the role are the fluctuations in demand and unpredictable nature that we need to be responsive too. In addition, we do work with people who are in a time of crisis or in need of urgent care and support or even life threatening situations, and either them or their family members can contact us in a state of distress. It is highly important that Co-Ordinators can remain calm and focused, maintaining excellent communications skills when faced with these scenarios.

Qualifications

Essential

• Good level of numeracy and literacy skills. GCSE grade C or equivalent in four subjects including Maths and English Or GCE 'O' level and School Certificate equivalents. In exceptional circumstances experience and competence in previous employment where these skills were used will be regarded as meeting this requirement.
• A qualification in Health and/or Social Care or significant experience working in the sector.

Desirable

• IT qualification such as ECDL or demonstrable experience of using IT software such as Microsoft Office.

Experience

Essential

• At least 3 years or more experience of working in the health and social care sector, primarily working directly with service users.
• Experience of providing holistic assessments of need and experience of commissioning a wide range of services in order to meet need.
• Previously worked within a similar role.
• Experience of using various IT systems such as Microsoft office inc: Outlook, Work, Spreadsheet
• Experience of prescribing equipment to promote individuals independence.

Desirable

• Experience of using Liquid Logic

Knowledge

Essential

• Evidence of relevant development / training
• Ability to contribute effectively to the overall assessment and support planning task.
• Ability to keep accurate records.
• Knowledge of a range of health and social care services available.
• Skills in dealing with the public sensitively often at times of distress.
• Ability to co-ordinate services.
• Ability and experience of liaising with other agencies.
• Proven ability to maintain confidentiality
• Able to contribute to the planning, co-ordination and monitoring of services
• Knowledge and understanding of pressures within the health and social care system and the interdependency between both services.
• Able to present written and verbal information effectively.
• Professional telephone manner with the ability to document and report messages.

Desirable

• Basic knowledge of welfare benefits.

Personal Attributes

Essential

• High standards of accuracy.
• Ability to understand, absorb and relate detailed information.
• Demonstrate confidence to deal with internal departments and external agencies over the phone and face to face.
• Ability to rearrange workload/prioritise to meet the needs of the service.
• Excellent communication skills.
• Willing to adapt to the changing needs of the service / unpredictable work load.
• Effective listening skills.
• Approachable manner.
• Flexible approach to the needs of the service.
• Proven ability to work in a team, being supportive of team members, understanding own role within the team and team's function in the wider organisation.
• Willingness to develop self.
• Value diversity and work across cultures.

other

Essential

• Ability to maintain quality in own work and encourage others to do so.
• Highly motivated, able to work independently and as part of a team.
• Positive attitude to change.
• Consistent, reliable attendance
• Car driver and/or access to a car
• Able to undertake moving and handling tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).