Job summary
This is an exciting opportunity to join the Medicine and Emergency Care division at ELHT. The successful candidate will be joining a large, diverse team and support the divisional teams as the Business Support Manager. The post holder will support with the delivery of Safe, Personal and Effective care as part of a multi-disciplinary team of managerial and clinical staff.
The successful candidate will need to be motivated, hard-working and have a can-do attitude. You will display excellent organisational and communication skills, and demonstrate strong leadership qualities to be able to effectively support the team.
The teams the potholder is responsible for include teams who work at Burnley General Hospital, so some travel may be required between ELHT sites.
Main duties of the job
The role will be varied with responsibilities and opportunities including but not limited to: operational duties, line management, administrative tasks, service Improvement, projects and business planning.
You will Provide supervision, training and line management to the PA / administration team and medical staffing teams conducting 1-1s and PDR's and have responsibility for the performance management of the admin team across MEC division, ensuring support for the SMT and Directorate Managers.
You will also be responsible for the Electronic staff record system, ensuring that all records pertaining to employment are current accurate, ensuring amendments on the system are achieved in a timely manner to avoid payment errors.
About us
All of our work is underpinned by our five key values at ELHT:
- Put patients first
- Respect the individual
- Act with integrity
- Serve the community
- Promote positive change
If you are looking for a new and exciting challenge, then this role is for you!
The Medicine & Emergency Care Directorate are focused on delivering safe, personal and effective care to our patients and population, and there is an ethos of continuous improvement within all services.
We are committed to the effective recruitment, retention, and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.
Job description
Job responsibilities
JOB SUMMARY
- The post holder will effectively manage day to day operational duties of the PA / Admin teams and medical Secretary teams for the division ensuring the effective delivery of those services to the Senior Management Team and Medical Teams.
The post holder will be responsible for the services those teams provide including:
- Admin and PA support for the Senior Management Team, including provision of reports, minutes of meetings and agenda details, diary management, correspondence and input into projects and business cases.
- Medical Secretaries: providing efficient and effective support for medical team ensuring correspondence is sent in a timely manner and information recorded as required
- Together with Directorate Managers the post holder will develop and assist with the implementation of both long and short term business plans to meet local, regional and national agendas
- The post holder will ensure their teams support the ongoing development of services networking across the trust.
- The post holder will participate in developing specific project areas.
- The post holder will support with the delivery of Safe, Personal and Effective care as part of a multi-disciplinary team of managerial and clinical staff.
- The post holder will support service review and development across the division
MAIN DUTIES
- Provide supervision, training and line management to the PA / administration team and medical staffing teams conducting 1-1s and PDRs
- Responsibility for the performance management of the admin team and medical staffing teams across MEC division ensuring support for the SMT and Directorate Managers at all times.
- To ensure the service provided by the PA/ Admin team and the medical secretary team is reviewed and improvements identified and implemented
- To assess and manage reprioritisation of own and the post holders teams workloads and allocate work as necessary
- To deputise for Directorate Managers as appropriate
- Responsible for Electronic staff record system to ensure that all records pertaining to employment are current accurate, ensuring amendments on the system are achieved in a timely manner to avoid payment errors.
- Responsible for E roster, managing staff attendance and timely submission to payroll.
- Engage clinical and non-clinical staff, building systems and processes around patient needs to ensure the delivery of the best possible service
- Support the Directorate Managers to maintain focus and commitment to targets and actions
- Managing projects, including related budgets, to successful outcomes
- Embed a service improvement focus into everyday practice
- Hold staff, within your sphere of responsibility, to account for their actions through performance management approach centred on good appraisal practice.
- Promote and support delivery of national and local healthcare targets as one of the ways of raising healthcare standards
- Participate in commissioning / contract discussions as required
- Support Clinical Director and Directorate Managers to enable them to undertake a full range of management activities
- Be operationally focused and strategically directed ensuring quality of services to staff, visitors and patients
For full job description and responsibilities, please see attached Job Description and person spec.
Job description
Job responsibilities
JOB SUMMARY
- The post holder will effectively manage day to day operational duties of the PA / Admin teams and medical Secretary teams for the division ensuring the effective delivery of those services to the Senior Management Team and Medical Teams.
The post holder will be responsible for the services those teams provide including:
- Admin and PA support for the Senior Management Team, including provision of reports, minutes of meetings and agenda details, diary management, correspondence and input into projects and business cases.
- Medical Secretaries: providing efficient and effective support for medical team ensuring correspondence is sent in a timely manner and information recorded as required
- Together with Directorate Managers the post holder will develop and assist with the implementation of both long and short term business plans to meet local, regional and national agendas
- The post holder will ensure their teams support the ongoing development of services networking across the trust.
- The post holder will participate in developing specific project areas.
- The post holder will support with the delivery of Safe, Personal and Effective care as part of a multi-disciplinary team of managerial and clinical staff.
- The post holder will support service review and development across the division
MAIN DUTIES
- Provide supervision, training and line management to the PA / administration team and medical staffing teams conducting 1-1s and PDRs
- Responsibility for the performance management of the admin team and medical staffing teams across MEC division ensuring support for the SMT and Directorate Managers at all times.
- To ensure the service provided by the PA/ Admin team and the medical secretary team is reviewed and improvements identified and implemented
- To assess and manage reprioritisation of own and the post holders teams workloads and allocate work as necessary
- To deputise for Directorate Managers as appropriate
- Responsible for Electronic staff record system to ensure that all records pertaining to employment are current accurate, ensuring amendments on the system are achieved in a timely manner to avoid payment errors.
- Responsible for E roster, managing staff attendance and timely submission to payroll.
- Engage clinical and non-clinical staff, building systems and processes around patient needs to ensure the delivery of the best possible service
- Support the Directorate Managers to maintain focus and commitment to targets and actions
- Managing projects, including related budgets, to successful outcomes
- Embed a service improvement focus into everyday practice
- Hold staff, within your sphere of responsibility, to account for their actions through performance management approach centred on good appraisal practice.
- Promote and support delivery of national and local healthcare targets as one of the ways of raising healthcare standards
- Participate in commissioning / contract discussions as required
- Support Clinical Director and Directorate Managers to enable them to undertake a full range of management activities
- Be operationally focused and strategically directed ensuring quality of services to staff, visitors and patients
For full job description and responsibilities, please see attached Job Description and person spec.
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent experience
Desirable
other
Essential
- Car driver with access to a vehicle
Experience
Essential
- Operational management experience gained by working within the NHS at management level
- Experience of successfully managing change
- Knowledge and experience of project management
- Experience of managing activity and performance
- Experience of managing staff and of supporting professional development and performance management
Desirable
- Experience of investigating and responding to complaints
Knowledge and Skills
Essential
- Able to present relevant written and verbal information in a concise format
- Able to communicate with all levels of staff within the organisation
- Able to build effective relationships with all stakeholders
- Analytical skills - able to, interpret and communicate data
- Able to work flexibly and prioritise
- Advanced IT Skills
- Able to persuade and influence - lead by example
Personal Attributes
Essential
- Ability to work as part of a team and communicate well - verbally and written
- Ability to adapt to change, show initiative and take responisibility
- Puts the patient at the heart of everything they do
- motiviated and enthusiastic
- Friendly and Approachable
- Able to manage confidential or sensitive issues in a professional manner
Person Specification
Qualifications
Essential
- Educated to Degree Level or equivalent experience
Desirable
other
Essential
- Car driver with access to a vehicle
Experience
Essential
- Operational management experience gained by working within the NHS at management level
- Experience of successfully managing change
- Knowledge and experience of project management
- Experience of managing activity and performance
- Experience of managing staff and of supporting professional development and performance management
Desirable
- Experience of investigating and responding to complaints
Knowledge and Skills
Essential
- Able to present relevant written and verbal information in a concise format
- Able to communicate with all levels of staff within the organisation
- Able to build effective relationships with all stakeholders
- Analytical skills - able to, interpret and communicate data
- Able to work flexibly and prioritise
- Advanced IT Skills
- Able to persuade and influence - lead by example
Personal Attributes
Essential
- Ability to work as part of a team and communicate well - verbally and written
- Ability to adapt to change, show initiative and take responisibility
- Puts the patient at the heart of everything they do
- motiviated and enthusiastic
- Friendly and Approachable
- Able to manage confidential or sensitive issues in a professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
