Job summary
The EUC Desktop Engineer role reports to the EUC Desktop Manager and is responsible for providing proximity-based support for the Buckinghamshire Healthcare NHS Trust end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the offices, clinics and hospitals that fall under the Buckinghamshire Healthcare NHS Trust.
Main duties of the job
Drive high levels of customer service and satisfaction.
Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
Provide effective Problem management through trend analysis and investigation.
Provide remote and hands-on support for all end user computing software and devices deployed by the Trust.
Ensure excellent verbal and written communications are applied at all times.
Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices.
Provide technical support for the Trust's healthcare applications.
Ensure appropriate and up-to-date documentation is maintained at all times.
Adhere to the Trust's internal processes and procedures.
Flexibility to travel and move equipment between the Trust's sites.
Complete desk and equipment moves.
Assist colleagues and drive positive team work.
Identify areas of improvement.
Act as resource for Projects when required including out of hours support.
Action and complete any other tasks assigned by your manager.
To be part of the department on-call rota where appropriate to provide out of hours support for key systems and infrastructure
To be available to support emergency planning, disaster recovery and business continuity processes
Patching network points/Assist network team when required
About us
Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Desirable
- GCSE in English and Mathematics at grade A to C or equivalent
- ITIL Foundation Certificate
- Evidence of on-going personal development
- Relevant IT Qualification
- Higher/further/vocational education qualification
EXPERIENCE
Essential
- Previous experience of working in a Service Desk/Helpdesk environment providing support to staff
Desirable
- Evidence of working to ITIL principles
- Previous experience of working in a public sector environment
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Excellent written communication skills using clear and unambiguous language
- Evidence of positive team working
- Ability to document work accurately
- Proven ability to organise, plan and work to agreed timescales whilst managing multiple tasks
- Ability to work calmly under pressure and maintain logical processes
- Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps
- Ability to work under pressure whilst remaining courteous and professional
- Good interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third party organisations
- Good and clear verbal communication skills
- Able to work flexibly both in terms of hours, location and role
Desirable
- Valid Driving Licence
- Good understanding of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure
- Awareness of GDPR and understanding of patient data confidentiality
- Practical understanding of IT security issues and how they should be applied in an NHS organisation.
- Able to deal with occasional challenging circumstances on the telephone
- Knowledge of National NHS applications. Ability to rapidly familiarise self with new or bespoke applications
- Knowledge of Health and Safety Principles
SPECIAL CIRCUMSTANCES
Essential
- Able to travel to other sites and off site as necessary
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Desirable
- GCSE in English and Mathematics at grade A to C or equivalent
- ITIL Foundation Certificate
- Evidence of on-going personal development
- Relevant IT Qualification
- Higher/further/vocational education qualification
EXPERIENCE
Essential
- Previous experience of working in a Service Desk/Helpdesk environment providing support to staff
Desirable
- Evidence of working to ITIL principles
- Previous experience of working in a public sector environment
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Excellent written communication skills using clear and unambiguous language
- Evidence of positive team working
- Ability to document work accurately
- Proven ability to organise, plan and work to agreed timescales whilst managing multiple tasks
- Ability to work calmly under pressure and maintain logical processes
- Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps
- Ability to work under pressure whilst remaining courteous and professional
- Good interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third party organisations
- Good and clear verbal communication skills
- Able to work flexibly both in terms of hours, location and role
Desirable
- Valid Driving Licence
- Good understanding of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure
- Awareness of GDPR and understanding of patient data confidentiality
- Practical understanding of IT security issues and how they should be applied in an NHS organisation.
- Able to deal with occasional challenging circumstances on the telephone
- Knowledge of National NHS applications. Ability to rapidly familiarise self with new or bespoke applications
- Knowledge of Health and Safety Principles
SPECIAL CIRCUMSTANCES
Essential
- Able to travel to other sites and off site as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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