Buckinghamshire Healthcare NHS Trust

Team Leader Patient Access

The closing date is 11 September 2025

Job summary

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Outpatient administration team. We are seeking a full-time Team Leader, based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.

To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.

Main duties of the job

Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.

Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.

To attend any meetings relevant to your role or as requested by departmental managers.

This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.

About us

Listen to why colleagues think we are a great place to work! -BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCS7390212

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TR

Essential

Good Standard of education
GCSE Maths and English or equivalent

Desirable

Previous NHS experience

EXPERIENCE

Essential

Use of Microsoft office packages
Good communication skills, at all levels and across a range of individuals including clinical staff and patients
Previous experience of supervising a team
Experience of having worked to performance targets and within a service level agreement
Previous experience of supervising a team Previous experience managing change

Desirable

Experience of coaching/teaching of staff
Awareness and understanding of patient tracking list management

SKILLS

Essential

Excellent customer care skills and experience of working within a customer facing environment
Demonstration of the ability to motivate self and others
Track record of being a good team worker
Evidence of initiating skills and working practices to develop local protocols

SPECIAL CIRCUMSTANCES

Essential

Ability to work flexible hours, as the service requires
Ability to work across multiple sites

Desirable

Has experience of working in Patient Access

Person Specification

EDUCATION, QUALIFICATIONS & TR

Essential

Good Standard of education
GCSE Maths and English or equivalent

Desirable

Previous NHS experience

EXPERIENCE

Essential

Use of Microsoft office packages
Good communication skills, at all levels and across a range of individuals including clinical staff and patients
Previous experience of supervising a team
Experience of having worked to performance targets and within a service level agreement
Previous experience of supervising a team Previous experience managing change

Desirable

Experience of coaching/teaching of staff
Awareness and understanding of patient tracking list management

SKILLS

Essential

Excellent customer care skills and experience of working within a customer facing environment
Demonstration of the ability to motivate self and others
Track record of being a good team worker
Evidence of initiating skills and working practices to develop local protocols

SPECIAL CIRCUMSTANCES

Essential

Ability to work flexible hours, as the service requires
Ability to work across multiple sites

Desirable

Has experience of working in Patient Access

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)