Buckinghamshire Healthcare NHS Trust

Reception / Booking Co-ordinator

The closing date is 09 September 2025

Job summary

To undertake reception and clerical duties, provide an accurate and efficient data entry of complex patient information within the Maternity Outpatient Department. Support the midwifery and medical staff as appropriate.

Main duties of the job

Arrange all Antenatal clinics and scans, using CareFlow and Soliton systems. Ensuring all NHS targets are met and inform the line manager if the deadlines cannot be achieved.

Work closely with the clinic midwives to ensure the smooth running of all outpatient clinics held in the Antenatal Clinic area at Stoke Mandeville Hospital.

Register, collate and enter onto the computer system all patient records. Gather, input and amend data on the CareFlow system including registering new patients, and undertake filing of all relevant patient medical records.

Provide reception cover within the busy Antenatal Clinic area at Stoke Mandeville Hospital, greeting patients and their families and all other visitors. Answering the telephone and dealing with enquiries as appropriate within a reasonable timescale.

About us

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Date posted

26 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

434-SCS7085489-A

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good basic education.
GCSE or equivalent in English and Maths.
IT/Computer skills to RSA 1 or equivalent with recent work experience in this field.

EXPERIENCE

Essential

Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary.
Recent experience of working within a customer care environment.
Experience of working in a high demand, team-based environment.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
Aware of Confidentiality code of practice in relation to patients and staff.
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Demonstrate ability to organise own workload.
Flexible working attitude in order to be multi skilled in different areas of the service.
Ensure punctuality and reliability of self to ensure good relationship within team environment.

Desirable

Knowledge of Careflow would be advantageous.
Knowledge of Word and Excel would be desirable.

SPECIAL CIRCUMSTANCES

Desirable

Ability to travel to other sites

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Good basic education.
GCSE or equivalent in English and Maths.
IT/Computer skills to RSA 1 or equivalent with recent work experience in this field.

EXPERIENCE

Essential

Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary.
Recent experience of working within a customer care environment.
Experience of working in a high demand, team-based environment.

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
Aware of Confidentiality code of practice in relation to patients and staff.
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Demonstrate ability to organise own workload.
Flexible working attitude in order to be multi skilled in different areas of the service.
Ensure punctuality and reliability of self to ensure good relationship within team environment.

Desirable

Knowledge of Careflow would be advantageous.
Knowledge of Word and Excel would be desirable.

SPECIAL CIRCUMSTANCES

Desirable

Ability to travel to other sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)