Buckinghamshire Healthcare NHS Trust

Pharmacy Receptionist

The closing date is 19 June 2025

Job summary

Are you a friendly, organised individual with excellent communication skills? We are looking for a dedicated Pharmacy Receptionist to join our team!

As the initial point of contact for patients, nursing staff, and other healthcare professionals, you will be responsible for:

Answering and directing telephone enquiries in a professional and helpful manner.
Receiving prescriptions and ensuring they are processed efficiently.
Managing pharmacy-specific work at the hatch, including patient interactions.
Providing exceptional customer service to both patients and healthcare providers.
Assisting with administrative tasks such as filing, organising, and general office duties.

Ideal candidates will have:

A friendly, approachable, and professional demeanour.
Strong organisational skills and attention to detail.
Excellent communication abilities and a willingness to assist others.

If you are enthusiastic about delivering high-quality service and would like to develop your skills in a healthcare setting, we encourage you to apply!

Main duties of the job

Ensure all patients and hospital staff are attended to promptly in a friendly manner and referred on appropriately.
Receive prescriptions according to current protocols including the receipt of prescription charges and tracking prescriptions through the prescription tracking system.
Take appropriate prescription charges from patients, usage of the till and ensure prescriptions are completed with payment and non-payment details.
Answer the telephone in a courteous, helpful and informative way, gathering the information accurately and dealing with the query in a professional manner.
Maintain patient confidentiality.
Assist in receipt and storage of pharmacy supplies including storage and loading the Pharmacy robot.
Refer questions from patients or healthcare staff to appropriate members of the dispensary team.
Use CMM (Pharmacy computer system) to undertake routine checks of stock levels in the Pharmacy, checking expiry dates and ensuring that stock is rotated according to procedures.
Carry out general housekeeping duties such as topping-up of bottles and cartons.
Assist in collection of information for audits around work delivery, patient waiting times etc.
Maintain a clean, safe working environment by cleaning and tidying dispensary.
Deliver medicines to the wards and assisting portering staff as required.
Accurately complete paperwork gathering all information that is required.
Prepare medication for deliveries to wards and external hospitals

About us

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCS6952036-A

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP218AL

Job description

Job responsibilities

Please refer to the detailed Job description and Person Specification attached for job description and main responsibilities.

Job description

Job responsibilities

Please refer to the detailed Job description and Person Specification attached for job description and main responsibilities.

Person Specification

Qualifications

Essential

Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience

Desirable

Level 2 qualification in Pharmacy Services (or in training to gain qualification)

Experience

Essential

Recent employment in pharmacy environment or hospital environment
Experience in welcoming customers and answering the telephone

Skills

Essential

Ability to work to Standard Operating Procedures accurately and in a timely fashion
To be literate & numerate
To work accurately
To have a clean and tidy appearance
To have a positive attitude and the ability to recognise and embrace new ideas
Ability to work in an organised and calm fashion in a busy environment
To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
To demonstrate good written and oral communication skills

Desirable

Ability to work and communicate well within a team
Ability to recognise limits of own competencies and to refer and seek advice from colleagues
Keep accurate and legible records
To have basic keyboard/computer skills

Special Circumstances

Essential

Able to travel to other sites and off site as necessary

Person Specification

Qualifications

Essential

Good basic education e.g. (GCSE's or equivalent qualifications) or previous relevant experience

Desirable

Level 2 qualification in Pharmacy Services (or in training to gain qualification)

Experience

Essential

Recent employment in pharmacy environment or hospital environment
Experience in welcoming customers and answering the telephone

Skills

Essential

Ability to work to Standard Operating Procedures accurately and in a timely fashion
To be literate & numerate
To work accurately
To have a clean and tidy appearance
To have a positive attitude and the ability to recognise and embrace new ideas
Ability to work in an organised and calm fashion in a busy environment
To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
To demonstrate good written and oral communication skills

Desirable

Ability to work and communicate well within a team
Ability to recognise limits of own competencies and to refer and seek advice from colleagues
Keep accurate and legible records
To have basic keyboard/computer skills

Special Circumstances

Essential

Able to travel to other sites and off site as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP218AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP218AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)