Higher level support worker - Dispensary

Buckinghamshire Healthcare NHS Trust

The closing date is 13 May 2025

Job summary

Are you a highly motivated and reliable individual looking to make a real difference in patient care? We are seeking a dedicated Higher Level Support Worker to join our busy and dynamic dispensaries, providing vital support to our pharmacy team and ensuring smooth and efficient running of the operational services. You will play a key role in supporting the pharmacy team by assisting with various dispensary tasks, including preparing medication for dispensing and providing information to patients and staff. Excellent communication skills are a must in this busy department, whilst ensuring high quality care is provided, maintaining accuracy and attention to detail at all times.

You must be pro-active, flexible, and able to work under pressure to prioritise work both in a team and working alone. This post will support the Specialist Pharmacy Technician for Dispensary with the day-to-day delivery of the Pharmacy Inpatient dispensary service.

We welcome applications from our community colleagues as well as those with no previous pharmacy experience. All training is provided and fully funded by the department. There are further development and career progression within the department.

If this is you and you are interested in the role and believe you hold the qualities we require, or just looking for a career change with a challenge then don't hesitate to apply today!

Main duties of the job

Will assist the Lead Pharmacy Support Worker in coordinating the safe and accurate dispensing and distribution of medicines, including Controlled Drugs (CDs) to patients, wards, departments, and other users within Buckinghamshire Healthcare NHS Trust (BHT.) Work will be carried out under the control and direction of senior pharmacy technicians and pharmacists.
Will work in the dispensary and dispense a wide range of medicines to wards, clinics and outpatients, use the pharmacy computer systems in order to carry out all tasks in an accurate and timely manner, ensuring safe and efficient pharmacy service can be provided whilst delivering the highest quality patient care through personal actions and continuous improvement.
Will supervise other staff in the dispensary and participate in the distribution of medicines throughout the Trust.
Will follow all legal and departmental practices including Standing Operating Procedures (SOPs), Good Distribution Practice (GDP), Control of Substances Hazardous to Health (COSHH) guidelines, Lifting and Handling Regulations and all Trust Policies and Procedures.
Will be expected to contribute and assist in the development of pharmaceutical services, and to promote the highest standards of professional practice, whilst always observing the "Statement on Professional Conduct" issued by the Royal Pharmaceutical Society

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCS7137200

Job locations

Cross site working either Wycombe Hospital or Stoke Mandeville Hospital

MANDEVILLE ROAD

Aylesbury

HP21 8SY

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Sound Educational Background GCSEs or equivalent.
GPhC recognised qualification, GPhC recognised apprenticeship pathway, or a GPhC accredited training course following National Occupational Standards OR Willingness to work towards

EXPERIENCE

Essential

Previous experience of working in a hospital pharmacy or Community / licensed dispensing pharmacy within UK

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to work to Standard Operating Procedures accurately and in a timely manner.
To understand and be able to work within UK law governing the handling of medicines and supply
Ability to work in busy dispensary with multiple interruptions
Accuracy/attention to detail
To have a clean and tidy appearance
To have a positive attitude and the ability to recognise and embrace new ideas
Ability to work and communicate well within a team and on your own
Ability to recognise limits of own competencies and to refer and seek advice from colleagues
Ability to work in an organised and calm fashion in a busy environment
To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
To assist in the training of other staff within the dispensary environment and provide feedback for peer reviews.
Ability to communicate in a clear and concise manner both verbal and written
Speaking to patients and other staff face-to-face and on the telephone.
Keeping accurate and legible records
To have basic keyboard/computer skills

SPECIAL CIRCUMSTANCES

Essential

Ability and willing to travel to other sites.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Sound Educational Background GCSEs or equivalent.
GPhC recognised qualification, GPhC recognised apprenticeship pathway, or a GPhC accredited training course following National Occupational Standards OR Willingness to work towards

EXPERIENCE

Essential

Previous experience of working in a hospital pharmacy or Community / licensed dispensing pharmacy within UK

SKILLS, ABILITIES & KNOWLEDGE

Essential

Ability to work to Standard Operating Procedures accurately and in a timely manner.
To understand and be able to work within UK law governing the handling of medicines and supply
Ability to work in busy dispensary with multiple interruptions
Accuracy/attention to detail
To have a clean and tidy appearance
To have a positive attitude and the ability to recognise and embrace new ideas
Ability to work and communicate well within a team and on your own
Ability to recognise limits of own competencies and to refer and seek advice from colleagues
Ability to work in an organised and calm fashion in a busy environment
To be courteous with all customers, both internal and external, including members of the public and other healthcare professionals
To assist in the training of other staff within the dispensary environment and provide feedback for peer reviews.
Ability to communicate in a clear and concise manner both verbal and written
Speaking to patients and other staff face-to-face and on the telephone.
Keeping accurate and legible records
To have basic keyboard/computer skills

SPECIAL CIRCUMSTANCES

Essential

Ability and willing to travel to other sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.