Facilities Monitoring Officer

Job summary

This role provides assurance and monitoring of all Facilities Management services, inhouse or contracted, to ensure the correct level of service delivery. The FM Monitoring Officer will provide efficient auditing of the Trust's contracted out and inhouse services, such as cleaning, catering, linen & laundry, postage, pest control, waste management, portering, Hard FM, retail, window cleaning, accommodation, reception, switchboard, Helpdesk, etc. This role requires unsociable hours, including weekend and out of hours working to ensure the 24/7 service delivery is assessed.

Main duties of the job

To be responsible for developing and implementing a robust and effective auditing schedule that measures the performance of services against the relevant specifications and quality standards. The post holder must conduct both scheduled and unannounced audits across the agreed locations ensuring compliance against legislative and published guidelines, including, but not limited to; National Standards of Healthcare Cleanliness 2021, the Environment protection act 1990, model hospital and HTMs. A FM Monitoring Officer is responsible for producing regular reports on service delivery, reporting compliance and non-compliance against standard, SLA and KPI, and ensure action plans are in place, and that corrective actions are successfully and compliantly completed. The post holder must establish and maintain positive professional relationships and line of communications with different stakeholders at all levels, i.e. Cleaning colleagues, IPCT, patient representatives, nursing colleagues, Matrons, service users, visitors, PFI and contracted service delivery partners, etc.

About us

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Buckinghamshire

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Buckinghamshire

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

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