Job summary
To provide Reception and Administration support to the Physiotherapy Service based at Wycombe Hospital, which will involve acting as first point of contact for service users. This will include dealing with routine enquiries, booking appointments on our electronic system (Careflow), and providing information to patients and staff, either face to face or over the phone, and covering general administration duties to support the wider team.
Main duties of the job
There is an exciting opportunity for a part time Receptionist to join our friendly Physiotherapy team based at Wycombe Hospital, with responsibility for processing new referrals, contacting patients to book and make appointments, dealing with enquiries and other administrative duties.
This is a busy environment and the successful candidate will possess excellent communication and customer care skills, the ability to multitask, and be able to provide a warm, friendly and efficient reception service to all visitors to the service.
You must be able to demonstrate empathetic, as well as a positive self-motivated attitude, with the ability to remain calm and professional at all times.
The successful candidate will will undertake a range of reception and administration duties to support the Physiotherapy clinical team.
Good communication and organisational skills are essential, Previous experience of using electronic appointment booking systems is desirable.
About us
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job description
Job responsibilities
Please review Job Description and Person Specification attached to this advert to see details of main responsibilities
Job description
Job responsibilities
Please review Job Description and Person Specification attached to this advert to see details of main responsibilities
Person Specification
Values
Essential
- Communicates openly, honestly and professionally, and actively promotes team working and building strong working relationships
- Patients are always first. Drives service improvements. Strong self-awareness with a desire to grow.
- Treats all with compassion and kindness. Ensures everyone feels valued.
- Consults others and listens to their views/opinions. Enables others to take the initiative
2. EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Level 3 GCSE's ( grade C or above or equivalent to include English).
- RSA I / II or equivalent typing/ keyboard qualification
3. EXPERIENCE
Essential
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
- Experience of high demand, team based
- 6 months experience within a customer care (face to face) environment.
- Secretarial/ reception experience and dealing with face to face patients or customers
- Able to accept and undertake responsibility for designated tasks.
Desirable
- Working within the NHS desirable
- Experience using word
- Experience using Medway system
4. SKILLS, ABILITIES & KNOWLEDGE
Essential
- Patient confidentiality & Data Protection Act.
- Good communication skills both verbally and written to enable liaison with multi-disciplinary team.
- Demonstrate ability to organise own workload
- Ability to work under pressure & to tight deadlines whilst retaining accuracy and attention to detail.
- Knowledge of NHS Trust or general experience within the National Health Service
- Knowledge of Word and Excel
- Clear, concise verbal and written communication
- Able to undertake manual handling tasks.
- Evidence of self motivation and initiative
Desirable
- Awareness of health & safety issues and policies.
- Able to maintain written communications / records.
- Able to complete tasks set, follow instructions.
- Clean driving licence.
Person Specification
Values
Essential
- Communicates openly, honestly and professionally, and actively promotes team working and building strong working relationships
- Patients are always first. Drives service improvements. Strong self-awareness with a desire to grow.
- Treats all with compassion and kindness. Ensures everyone feels valued.
- Consults others and listens to their views/opinions. Enables others to take the initiative
2. EDUCATION, QUALIFICATIONS & TRAINING
Essential
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Level 3 GCSE's ( grade C or above or equivalent to include English).
- RSA I / II or equivalent typing/ keyboard qualification
3. EXPERIENCE
Essential
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
- Experience of high demand, team based
- 6 months experience within a customer care (face to face) environment.
- Secretarial/ reception experience and dealing with face to face patients or customers
- Able to accept and undertake responsibility for designated tasks.
Desirable
- Working within the NHS desirable
- Experience using word
- Experience using Medway system
4. SKILLS, ABILITIES & KNOWLEDGE
Essential
- Patient confidentiality & Data Protection Act.
- Good communication skills both verbally and written to enable liaison with multi-disciplinary team.
- Demonstrate ability to organise own workload
- Ability to work under pressure & to tight deadlines whilst retaining accuracy and attention to detail.
- Knowledge of NHS Trust or general experience within the National Health Service
- Knowledge of Word and Excel
- Clear, concise verbal and written communication
- Able to undertake manual handling tasks.
- Evidence of self motivation and initiative
Desirable
- Awareness of health & safety issues and policies.
- Able to maintain written communications / records.
- Able to complete tasks set, follow instructions.
- Clean driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
