Buckinghamshire Healthcare NHS Trust

Referral Access Administrator

This job is now closed

Job summary

Wycombe Adult Community Health (ACHT) is delighted to announce a Referral Administratorposition.

The post is to provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources.

An administrative assistant is required to provide telephone and data system support to the Buckingham Adult Community Healthcare Team based at Chichester House ,High Wycombe

The successful candidate will be computer literate and able to use excel and word. Candidates must have an excellent telephone manner.The team delivers services to patients in their own homes and the administrator acts as first point of contact for service users and referrers to the service. You will enjoy the challenge of working in a busy environment and have the ability to stay calm under pressure.

The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays.

Main duties of the job

Order stationary and supplies for team, demonstrating budgetary awareness
Where appropriate, receive and record telephone calls from patients, work colleagues and senior staff within the organisation and across other organisations, dealing with calls, enquires and messages in a professional and empathetic manner, relaying messages and taking appropriate action
Record patient information electronically and forward as appropriate.Assists with collection of statistical information
Access appropriate training to gain skills required for the post

About us

Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.

Date posted

26 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

434-CR5943233

Job locations

Chichester House

Lincoln Road

High Wycombe

HP12 3RE

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

Skills, Abilities & Knowledge

Essential

Confidentiality
Excellent communication skils when dealing with professionals and the public
Able to act on verbal and written Instructions
Able to produce work to a consistently high standard

Desirable

Good key board skills
Able to produce work to tight dead lines.
An ability to prioritise own workload
Good organisational and time management skills

Experience

Essential

Experience of working in an office environment either in paid or voluntary capacity.
Experience of dealing with public on the telephone.
Experience participating in a research or audit project
Experience of day to day staff management e.g. case allocation to Health Care Assistant

Educational, Qualifications & Training

Essential

English Language GCSE or equivalent at C grade or above.
Willingness to undertake professional development training as required (this will be funded by the Trust)

Desirable

ECDL
Moderate knowledge of word , excel and data base skills.

Person Specification

Skills, Abilities & Knowledge

Essential

Confidentiality
Excellent communication skils when dealing with professionals and the public
Able to act on verbal and written Instructions
Able to produce work to a consistently high standard

Desirable

Good key board skills
Able to produce work to tight dead lines.
An ability to prioritise own workload
Good organisational and time management skills

Experience

Essential

Experience of working in an office environment either in paid or voluntary capacity.
Experience of dealing with public on the telephone.
Experience participating in a research or audit project
Experience of day to day staff management e.g. case allocation to Health Care Assistant

Educational, Qualifications & Training

Essential

English Language GCSE or equivalent at C grade or above.
Willingness to undertake professional development training as required (this will be funded by the Trust)

Desirable

ECDL
Moderate knowledge of word , excel and data base skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Chichester House

Lincoln Road

High Wycombe

HP12 3RE

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Chichester House

Lincoln Road

High Wycombe

HP12 3RE

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)