Buckinghamshire Healthcare NHS Trust

Booking Coordinator/Admin Support Officer

This job is now closed

Job summary

The Trust currently have the following vacancies within the Children and Young Peoples Department

We are looking for a Booking Coordinator/Support Officer full time (37.5 hrs) to cover Health Review (ASQ) booking.

We provide a range of services to children and young people throughout Buckinghamshire, such as health visiting, school nursing, physiotherapy, occupational therapy, speech and language therapy and family nurse partnership.

Please Note: Previous applicants need not apply.

Main duties of the job

To answer internal and external telephone calls and either re-direct calls as required or take and record accurate messages with sufficient additional detail as to name, title, organisation, telephone number of caller, date and time of call.
Log referrals onto the Trust appointment system as per the clinical advice from the triaging process.
To maintain databases using the appropriate computer systems, ensuring they are up to date at all times.
Arrange outpatient appointments, using RiO, confirming, cancelling and changing appointments where necessary.
To maintain all team files and filing system. To make up new files as required in line with existing filing systems.
Ensure patients are communicated with effectively in relation to their appointments via phone or letter.
Process requests for clinic changes, cancellations and creations as directed by and subject to the authorisation of the Assistant Service Manager.
Deal with concerns and complaints appropriately, escalating to your Line Manager where required.

About us

Working for your organisation:

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable.

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time

Reference number

434-WC5503676-A

Job locations

Amersham Hospital

Whielden Street, Amersham HP7 0JD

Amersham

HP7 0JD

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS

Essential

GCSE Grade C or above/equivalent in English Language and Maths
Customer care course or equivalent

EXPERIENCE

Essential

Relevant administration experience within an office environment.
Experience maintaining a database/booking system

Desirable

NHS experience

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary team, patients and carers.
Aware of Confidentiality code of practice and Data Protection Act 2018 in relation to patients and staff
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Flexible working attitude in order to be multi skilled in different areas of the service
Ensure punctuality and reliability of self to ensure good relationship within team environment

Desirable

Knowledge of RTT in relation to the NHS

SPECIAL CIRCUMSTANCES

Essential

The department operate between the hours of 8.30am and 5.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Person Specification

EDUCATION, QUALIFICATIONS

Essential

GCSE Grade C or above/equivalent in English Language and Maths
Customer care course or equivalent

EXPERIENCE

Essential

Relevant administration experience within an office environment.
Experience maintaining a database/booking system

Desirable

NHS experience

SKILLS, ABILITIES & KNOWLEDGE

Essential

Clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary team, patients and carers.
Aware of Confidentiality code of practice and Data Protection Act 2018 in relation to patients and staff
Able to work under pressure and deal with conflict situations to an amicable conclusion.
Flexible working attitude in order to be multi skilled in different areas of the service
Ensure punctuality and reliability of self to ensure good relationship within team environment

Desirable

Knowledge of RTT in relation to the NHS

SPECIAL CIRCUMSTANCES

Essential

The department operate between the hours of 8.30am and 5.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Amersham Hospital

Whielden Street, Amersham HP7 0JD

Amersham

HP7 0JD

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Amersham Hospital

Whielden Street, Amersham HP7 0JD

Amersham

HP7 0JD

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)