East Suffolk and North Essex NHS Foundation Trust

Voluntary Services Administrator

The closing date is 01 April 2026

Job summary

We are looking to recruit a Voluntary Services Administrator to support our volunteers across ESNEFT.

This role will allow us to support volunteers, enabling us to engage untapped volunteer resources and access their energy and new ideas. In turn this will enable us to support more patients, develop new volunteer opportunities and help us take our patient experience above and beyond normal NHS service provision.

The main purpose of the role is to support the Voluntary Services Coordinator in providing a professional volunteer service across ESNEFT, building strong professional relationships with our existing and new volunteers and service leads across the organisation.

With a can-do attitude and excellent communication skills you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services.

This post is based at our Ipswich Hospital site but you may be required to work across ESNEFT sites and from home occasionally.

Main duties of the job

Provide a front of house service for the Voluntary Services team, sign posting where appropriate and liaising with the team to deliver a robust volunteering offer for the Trust
Ensure the accurate and effective use of the electronic recruitment and training systems to provide a seamless process for volunteers and collate data for the purpose of evidence based recruitment and training practice

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

19 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

432-HR1422-25

Job locations

Ipswich Hospital

Ipswich

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Evidence of working in high volume administration
Experience of working within a pressurised and busy environment
Microsoft Office and IT experience
Demonstrable experience in dealing with sensitive and confidential information

Desirable

Experience of dealing with confidential information
Experience of working within a volunteer, recruitment or training environment

Qualifications

Essential

Educated to a minimum GCE or equivalent
NVQ Level 2 in a relevant subject or equivalent qualification or significant equivalent previous proven experience

Desirable

Specialist qualification (or working towards)
Evidence of Continuing Professional Development

Knowledge

Essential

Understanding and recognising the importance of confidentiality and data protection
Understanding of policies and procedures, regulatory and legislative rules
Understanding of and commitment to the promotion of equal opportunities and diversity management

Desirable

NHS IT systems (eg TRAC)
Better Impact (or other CRM database system)

Person Specification

Experience

Essential

Evidence of working in high volume administration
Experience of working within a pressurised and busy environment
Microsoft Office and IT experience
Demonstrable experience in dealing with sensitive and confidential information

Desirable

Experience of dealing with confidential information
Experience of working within a volunteer, recruitment or training environment

Qualifications

Essential

Educated to a minimum GCE or equivalent
NVQ Level 2 in a relevant subject or equivalent qualification or significant equivalent previous proven experience

Desirable

Specialist qualification (or working towards)
Evidence of Continuing Professional Development

Knowledge

Essential

Understanding and recognising the importance of confidentiality and data protection
Understanding of policies and procedures, regulatory and legislative rules
Understanding of and commitment to the promotion of equal opportunities and diversity management

Desirable

NHS IT systems (eg TRAC)
Better Impact (or other CRM database system)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)