Clerical Officer

Job summary

An exciting fixed-term opportunity to cover maternity leave has arisen for a Clerical Officer to join the Breast Imaging Admin Team based in the Breast Care Centre at Ipswich Hospital. This post will provide essential administrative support to both the NHS Breast Screening Programme in East Suffolk and the symptomatic breast imaging service.You will play a key role in supporting the smooth running of breast imaging services, working closely with the administration and wider clinical teams to help deliver a high-quality, patient-focused service.

This is a fixed term post from 11/05/2026 - 26/02/2027

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

o Respond to telephone enquiries from members of the public, national screening offices, hospital staff, and internal and external stakeholders, handling all calls sensitively and professionally and referring on when appropriateo Make and amend appointments for breast imaging, assessing the appropriate appointment type and booking into the correct clinico Assess eligibility for women who self-request screening in line with national screening criteriao Follow the "Right Results" protocol to ensure accuracy and safety within the screening processo Use a range of computer systems including EPIC, NBSS, BS Select and PACSo Provide reception cover for both screening and symptomatic imaging clinics, remaining sensitive to the needs of patients and service userso Communicate effectively on a daily basis with staff and service users

About Youo Excellent communication and interpersonal skills with a clear, confident telephone mannero Highly organised, with proven clerical and administrative abilityo Able to work under pressure and as part of a busy teamo Experience of hospital would be advantageous, although full training will be provided

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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