Assistant General Manager – Urology, General Surgery & Gastro

Job summary

We seeking an experienced Assistant General Manager to support operational delivery across Urology, General Surgery and Gastroenterology. This role is ideal for someone who enjoys variety, thrives on challenge, and has strong experience in performance management within planned care environments. This is a cross-site role.

You will take responsibility for managing the PTL (Patient Tracking List), overseeing Cancer performance pathways, and leading complaint management responses within the services. Working closely with clinical, nursing, and administrative teams, you will ensure that patients receive timely and high-quality care, meeting national and organisational standards.

As a key member of the operational leadership team, you will contribute to service development, delivery of strategic goals, and maintaining financial performance. You will drive improvements in waiting times, pathway coordination and elective recovery, ensuring processes are fit-for-purpose and continually reviewed to enhance efficiency and productivity.

If you enjoy operational problem-solving, performance improvement, and supporting teams to deliver exceptional care, this role offers an exciting and rewarding opportunity.

Please note this role will be cross-site.

Main duties of the job

• Ensure that service delivery standards are achieved (for instance, wait time milestones)
• Work collaboratively with the Divisional Director, Clinical Leads, other CDG leads Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed
• Ensure that financial controls are established and maintained within the relevant clinical specialties
• Act as a champion for patient safety, operational effectiveness and quality

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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