Contact Centre Call Handler
The closing date is 11 January 2026
Job summary
An exciting opportunity has arisen for enthusiastic and motivated individuals to join our Community Gateway contact centre; the central point of call for all Northeast Essex Community Services.
Community Gateway is currently open 8-8pm, 7 days per week. The team work on a rota basis, offering flexibility across a range of shift times including:
8-4pm
9-5pm
10-6pm
12-8pm
You will need to have an excellent telephone manner and work well under pressure.
You will also need to be able to offer a flexible working approach and be able to cover hours when required.We can offer part-time and full-time working contracts, which can be discussed at interview if successful.
This is a Fixed Term/ Secondment post until 31st March 2026
Main duties of the job
Taking calls from patients, families, carers, GP's, hospitals, 111 and other professionals.Manage the requests of patients and professionals by accessing the Gateway and managing the outcome e.g. confirming appointments, referral has been received etc, signposting or passing on information to relevant associated teams.The role will also include admin duties, managing referrals from professionals, registering and logging the data to relevant IT data bases and Microsoft systems, as well as using various media channels including email, MS Teams and phone calls.To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
06 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Per annum Pro rata
Contract
Fixed term
Duration
3 months
Working pattern
Full-time, Part-time
Reference number
432-HR1097-25
Job locations
Kennedy House
Kennedy Way
Clacton-On-Sea
CO15 4AB
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Kennedy House
Kennedy Way
Clacton-On-Sea
CO15 4AB
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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