Primary & Secondary Care Interface Facilitator - Ipswich
The closing date is 26 September 2025
Job summary
We are seeking to recruit a well organised, dedicated individual to join us as a Primary and Secondary Care Interface Facilitator based in Ipswich.
Within this role you will lead and manage liaison activities between primary and secondary care providers, ensuring seamless, integrated service delivery. You will work to improve communication, streamline referral pathways, promote and facilitate effective use of both primary and secondary care healthcare resource and promote patient-centred care across the healthcare system.
Excellent communication skills are essential as you will play a key role in facilitating and maintaining effective relationships between primary and secondary care provides.
This role will be primarily based at our Ipswich Hospital site, and will include travelling to other ESNEFT sites and GP practices when required.
Main duties of the job
- Act as the key liaison between primary care providers (GP practices, community teams) and secondary care (hospitals, specialist services).
- Build and maintain effective partnerships with clinicians, service managers, and external stakeholders.
- Lead service improvement initiatives, audits, and evaluations to ensure best practices are shared across care sectors.
- Analyse referral data, patient outcomes, and other metrics to evaluate service efficiency.
- Attend local interface meetings, integrated care board (ICB) sessions, and multidisciplinary team (MDT) discussions.
- Develop and implement strategies to support integrated care pathways
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
432-HR701-25
Job locations
Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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