East Suffolk and North Essex NHS Foundation Trust

EPR Infrastructure Manager

The closing date is 31 August 2025

Job summary

The EPR Infrastructure Manager will lead the team responsible for the EPR estates maintenance and support, ensuring optimal performance and availability of the EPR system.

This role involves strategic planning, team management, and collaboration across technical and application teams to maintain a robust infrastructure that aligns with organisational objectives.

This role is critical for ensuring the stability, performance, and security of the server estate supporting the EPR system. The EPR Infrastructure Manager will play a key role in managing the technical aspects of the EPR estate contributing significantly to the Trust's healthcare initiatives.

Main duties of the job

Lead and manage the team responsible for server estate deployment, maintenance, and support within the EPR Infrastructure unit.
Oversee the design, configuration, deployment, and maintenance of server and database environments supporting EPR applications, ensuring high availability and performance.
Collaborate with the BI team and other stakeholders to ensure seamless integration between the database and server infrastructures.
Develop and implement server and database deployment strategies in alignment with trust growth plans and project initiatives.
Lead the team on proactively monitoring server and database environments, identifying and addressing performance bottlenecks and potential issues to maintain optimal system performance.
Engage in capacity planning exercises to ensure server and database resources meet the Trust's requirements and facilitate scalability.
Lead disaster recovery planning and failover/fallback exercises for the Epic infrastructure, ensuring timely recovery in case of failures and minimizing data loss.
Collaborate with vendors, technical teams, and end-users to troubleshoot Epic Infrastructure incidents and problems, and implement solutions.
Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR585-25

Job locations

Ipswich/Colchester Hospital

Ipswich/Colchester

IP4 5PD

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Proven previous experience as a manager, a team leader or a very senior role
Experience of managing 24/7 x 365 critical systems to a high level
Proven experience of workload planning and delivery of key targets within a service environment.
Development and documentation of standard documents and operating procedures
Experience of facilitating change in practice to improve services
Experience of structured change management

Desirable

Handling complex organisational issues and constraints.
Significant experience of Server estate administration and design in the delivery of complex systems
oResponsibility for a budget
Experience of the IT security and other relevant areas of NHS Information Governance and the IG Toolkit requirements
Experience of fostering knowledge of complex systems and information for technical teams for on-going support purposes

Qualifications

Essential

Relevant degree or equivalent qualification or significant experience of working at degree level

Desirable

Management /leadership qualification or equivalent knowledge at post graduate level
Evidence of continued professional development
Epic Certification in appropriate modules

Knowledge

Essential

Excellent technical knowledge and practical experience of server virtualisation technologies
Understanding of ITIL processes
Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes
Ability to analyse & interpret highly complex information

Desirable

Knowledge of NHS Information Standards and their application in technical infrastructure
Evidence of managing change in a technical environment and its impact upon users and our patients
Advanced IT skills (MS Office applications)

Person Specification

Experience

Essential

Proven previous experience as a manager, a team leader or a very senior role
Experience of managing 24/7 x 365 critical systems to a high level
Proven experience of workload planning and delivery of key targets within a service environment.
Development and documentation of standard documents and operating procedures
Experience of facilitating change in practice to improve services
Experience of structured change management

Desirable

Handling complex organisational issues and constraints.
Significant experience of Server estate administration and design in the delivery of complex systems
oResponsibility for a budget
Experience of the IT security and other relevant areas of NHS Information Governance and the IG Toolkit requirements
Experience of fostering knowledge of complex systems and information for technical teams for on-going support purposes

Qualifications

Essential

Relevant degree or equivalent qualification or significant experience of working at degree level

Desirable

Management /leadership qualification or equivalent knowledge at post graduate level
Evidence of continued professional development
Epic Certification in appropriate modules

Knowledge

Essential

Excellent technical knowledge and practical experience of server virtualisation technologies
Understanding of ITIL processes
Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes
Ability to analyse & interpret highly complex information

Desirable

Knowledge of NHS Information Standards and their application in technical infrastructure
Evidence of managing change in a technical environment and its impact upon users and our patients
Advanced IT skills (MS Office applications)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich/Colchester Hospital

Ipswich/Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich/Colchester Hospital

Ipswich/Colchester

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)