PALs Administrator

Job summary

The PALS and complaints team at ESNEFT are looking for an experienced administrator to join their team.

The focus of this post is to provide full administration support, specifically within the PALS team, to handle enquiries from patients, relatives and carers as well as other service users whom are both internal and external to the Trust.

Reporting to the PALS & Complaints Manager, the post holder will support the delivery of positive Patient Experience at every interaction.

The candidate will possess excellent communication skills, both verbal and written, allowing them to deal with a range of routine enquiries. Good attention to detail and accuracy are essential as well as the ability to organise their own workload, be flexible and adaptable as well as being able to work under pressure. The candidate must also be able to demonstrate empathy, impartiality and sensitivity when dealing with all forms of correspondence from patients or their representatives relating to health service concerns.

This is part time 20 hours per week, fixed term/secondment contract until 31st December 2025. The Post holder can be based either at Colchester or Ipswich Hospital and there may be potential for some agreed working from home.

Please be aware that the post can close earlier if sufficient amount of applications received.

Main duties of the job

To provide accurate, flexible, comprehensive and consistent administrative support within the existing PALS team when handling enquiries from patients, relatives and carers as well as other service users.

To utilise the required technology and hospital systems to support other team members to deliver an efficient administrative service.

Ideally, the position is to cover core office hours, Monday to Friday from 10am - 2pm to support the PALS Co-Ordinators during their busiest times when the telephone lines are open. A mixture of on-site and home working may be agreed.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester or Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester or Ipswich Hospital

Ipswich

IP4 5PD

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

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