East Suffolk and North Essex NHS Foundation Trust

Senior Assistant Technical Officer - Audiology

The closing date is 15 July 2025

Job summary

We are looking for a Senior Assistant Technical Officer to assist with the adult hearing aid service, the assessment of children's hearing and administrative support of the Hearing Services Team. The post is based at the Primary Care Centre Colchester, with travel to other clinical sites including Clacton Hospital and Harwich Hospital.

Please note, this is a permanent part time post at 33.75 hours per week.

You should have experience of working with young children and adults, have an interest in helping people who have hearing problems and an awareness of the difficulties they may encounter.

Training and support will be given to ensure that the successful candidate is able to deliver in this role.

If you have a flexible approach, good communication skills and are a team player, than this could be the role for you.

Main duties of the job

Responsible for the provision of routine hearing aid maintenance and repair clinic.

Responsible for the provision of postal repair service.

Responsible for instructing patients on use of hearing aids as part of the hearing aid fitting service.

Taking ear mould impressions for new and existing hearing aid users.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

01 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

432-HR429-25

Job locations

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

GCSE English and Maths

Desirable

Any other relevant qualifications at GCSE level or equivalent

Experience

Essential

Previous work with the general public which has developed an awareness of good customer care.
To have experience of working methodically and carefully to produce consistently accurate results.
Experience of working with data bases and recording accurate information on patient management systems or equivalent

Skills

Essential

To be sufficiently dexterous to manipulate small hearing aid components when maintaining hearing aids.
To be able to provide quality work and communicate with a wide range of people.
Ability to prioritize workload and maintain a professional manner in a high-pressure working environment

Desirable

Car owner/driver with a clean licence

Person Specification

Qualifications

Essential

GCSE English and Maths

Desirable

Any other relevant qualifications at GCSE level or equivalent

Experience

Essential

Previous work with the general public which has developed an awareness of good customer care.
To have experience of working methodically and carefully to produce consistently accurate results.
Experience of working with data bases and recording accurate information on patient management systems or equivalent

Skills

Essential

To be sufficiently dexterous to manipulate small hearing aid components when maintaining hearing aids.
To be able to provide quality work and communicate with a wide range of people.
Ability to prioritize workload and maintain a professional manner in a high-pressure working environment

Desirable

Car owner/driver with a clean licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)