East Suffolk and North Essex NHS Foundation Trust

Patient Safety and Experience Coordinator

The closing date is 26 May 2025

Job summary

We have an exciting opportunity for an organised hardworking and enthusiastic individual to join us as the Patient Safety and Experience Coordinator for Cancer and Diagnostics Division.

The division includes Breast, Oncology, Medical Imaging, Pathology, Pharmacy and Radiation Services across our Colchester and Ipswich Hospitals and our Diagnostic Centres. You will be required to work cross site at Colchester and Ipswich Hospital.

As a member of the divisional governance team, you will support the management of patient safety and experience at divisional level. Assisting the Deputy Governance and Quality Manager in the co-ordination, implementation and delivery of the Trust Governance framework within the Division.

We are looking for you to have some experience in patient safety and patient experience, however we will provide in-house training for you to further develop your skills and knowledge.

Main duties of the job

Monitor incidents being reported within the Division, ensuring they are invested and completed within Trust's timescales
Support the Deputy Governance and Quality Manager in the finalisation of complaints responses where indicated, ensuring that all concerns have been answered and are written in a patient-centred way.
Interpreting and analysing reports, databases and spreadsheet documents, and cohesively communicating the findings efficiently and in an appropriate format.
Identifies and advises on risk themes, patterns or priorities arising from scrutinising complaints, and communicates needs for action or inclusion on the risk register.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

432-HR180-25

Job locations

Colchester and Ipswich Hospitals

Colchester and Ipswich

CO4 5JL

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

Education to A-Level or equivalent with experience of working in the NHS in a Governance role

Desirable

Educated to degree level in governance / risk
Clinical qualification / experience

Knowledge / Experience

Essential

Proven knowledge and experience of clinical care within the NHS or healthcare setting; understanding the hospital as a whole.
Relevant training or experience of incident investigation, patient safety and risk management
Experience of working with multidisciplinary teams
Success in working collaboratively across professions, services and organisational boundaries
Ability to work independently and process highly complex information quickly in order to identify risk and priorities for the Trust
Demonstrate ability to undertake analysis and to write clear and concise reports on progress and nature of serious clinical incident investigations
Understanding of how to promote a culture of patient safety improvement.
Familiarity and experience of using IT programmes. A working knowledge of Word, Excel and PowerPoint

Desirable

Working knowledge of Databases, Datix, Word, excel
Experience of being involved in an incident/complaint where improvements have been made
Experience of facilitating training sessions & presentations
Clinical expertise and experience.

Person Specification

Qualifications

Essential

Education to A-Level or equivalent with experience of working in the NHS in a Governance role

Desirable

Educated to degree level in governance / risk
Clinical qualification / experience

Knowledge / Experience

Essential

Proven knowledge and experience of clinical care within the NHS or healthcare setting; understanding the hospital as a whole.
Relevant training or experience of incident investigation, patient safety and risk management
Experience of working with multidisciplinary teams
Success in working collaboratively across professions, services and organisational boundaries
Ability to work independently and process highly complex information quickly in order to identify risk and priorities for the Trust
Demonstrate ability to undertake analysis and to write clear and concise reports on progress and nature of serious clinical incident investigations
Understanding of how to promote a culture of patient safety improvement.
Familiarity and experience of using IT programmes. A working knowledge of Word, Excel and PowerPoint

Desirable

Working knowledge of Databases, Datix, Word, excel
Experience of being involved in an incident/complaint where improvements have been made
Experience of facilitating training sessions & presentations
Clinical expertise and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester and Ipswich Hospitals

Colchester and Ipswich

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester and Ipswich Hospitals

Colchester and Ipswich

CO4 5JL

Employer's website

https://www.esneft.nhs.uk/ (Opens in a new tab)